Sean Brown

Dicks Sporting Goods Distribution Center

Culpeper, VA

10.2022 - Current

Restocked shelves with new merchandise according to store standards.
Provided excellent customer service to ensure satisfaction with each purchase.
Troubleshot customer inquiries related to product availability, pricing, shipping, returns.
Adhered to safety regulations when lifting boxes of merchandise from delivery trucks.
Greeted customers to determine wants or needs.
Cleaned shelves, counters and tables to maintain organized store.
Resolved customer complaints in a professional manner while adhering to company policies.
Performed daily sales transactions accurately while following cash handling procedures.
Applied knowledge of correct sizing and fit to help customers find comfortable shoes.
Watched customers for signs of suspicious behavior to maintain security and prevent theft.
Answered phone calls from customers regarding order status or other inquiries.
Maintained knowledge of sales and promotions, return policies and security practices.
Built and stocked footwear displays to showcase specific styles, brands and seasonal merchandise.
Organized store by returning merchandise to proper areas and restocked displays.
Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
Answered store and merchandise questions and led customers to wanted items.
Bagged or packaged purchases and wrapped gifts.