SEAN C. GLACKMAN

• Prepare and review nightly operational, financial, and administrative reports while maintaining accuracy and attention to detail.
• Maintain organized electronic records involving reservations, account activity, billing adjustments, operational issues, and financial transactions.
• Review records for discrepancies, research supporting information, and reconcile accounts to ensure documentation is complete and accurate.
• Coordinate with front office, housekeeping, engineering, security, and management to gather and communicate time-sensitive information.
• Document significant overnight events and provide accurate reports for management review and follow-up.
• Manage multiple priorities and strict nightly reporting deadlines while protecting confidential guest, financial, and organizational information.
• Managed night audit processes to ensure accurate financial reporting and reconciliations.
• Supervised front desk operations, providing exceptional guest service and support.

• Managed overnight front-office operations and administrative responsibilities for a 121-room property.
• Maintained more than 95% audit accuracy through detailed review and reconciliation of financial and operational records.
• Prepared nightly reports, processed account and billing adjustments, researched discrepancies, and maintained accurate documentation.
• Coordinated information with guests, management, and other departments to resolve operational concerns.
• Balanced customer-service responsibilities with administrative deadlines and confidentiality requirements.

• Coordinated inventory, purchasing, supply distribution, and operational documentation supporting a 410-villa resort.
• Maintained accurate inventory and supply records and monitored information used to support purchasing and operational decisions.
• Coordinated with departments and vendors to gather information, resolve discrepancies, and maintain operational readiness.
• Tracked orders and departmental requests while managing changing priorities and maintaining organized documentation.

• Supported daily operations and responded to guest and departmental requests in a professional and timely manner.
• Communicated operational concerns to appropriate departments and assisted with coordinating resolution.
• Managed changing priorities while maintaining professional interactions with guests, employees, vendors, and management.
• Maintained cleanliness and organization of building facilities to enhance guest experience.
• Monitored inventory levels and reported maintenance needs to ensure operational efficiency.

• Worked within a state government environment requiring accurate records, regulatory compliance, documentation preparation, policy adherence, and coordination with internal and external stakeholders.
• Prepared technical reports, inspection documentation, compliance records, field reports, and other official government records.
• Reviewed documents and field information for accuracy, completeness, compliance, and appropriate follow-up.
• Conducted roadway, construction, infrastructure, and safety inspections and documented findings for agency use.
• Gathered and analyzed information from work sites, contractors, engineers, plans, reports, and agency personnel.
• Monitored compliance with federal and state regulations, agency policies, procedures, environmental requirements, and safety standards.
• Conducted inspections of transportation infrastructure to identify maintenance needs and compliance issues.
• Managed multiple assignments and changing priorities while maintaining accuracy and meeting established deadlines.
• Operated and maintained engineering equipment to ensure optimal functionality and safety.

• Served in a government emergency-response environment requiring extensive documentation, regulatory compliance, interagency coordination, public communication, and adherence to established policies and procedures.
• Prepared and reviewed incident reports, inspection records, operational documentation, training records, safety reports, memoranda, and other official agency records.
• Gathered information from personnel, witnesses, government agencies, and community stakeholders to document incidents and operational matters.
• Conducted investigations involving accidents, workplace incidents, hazards, and public-safety concerns and documented findings for agency review.
• Maintained sensitive operational and personnel information and exercised appropriate discretion when handling agency records.
• Coordinated with government agencies, emergency-response organizations, contractors, and community stakeholders to obtain and exchange information.
• Trained and cross-trained personnel on agency procedures, documentation requirements, safety programs, regulatory requirements, and emergency operations.
• Managed multiple priorities during emergency and routine operations while ensuring critical responsibilities were completed within required timelines.
• Communicated professionally with members of the public, including individuals experiencing stressful or difficult circumstances.
• Directed emergency response operations, ensuring effective resource allocation and incident management.
• Developed training programs for firefighting personnel, enhancing skills and operational readiness.

IS-100, IS-200, IS-301, IS-700, IS-800, IS-230e, IS-2200, AWR-160, WMD/Terrorism Awareness For Emergency Responders

• Dean's List Fall 2023
• 3.75 GPA
• National Society of Success and Leadership Member

• Dean's List Fall 2025
• Dean's List Spring 2026
• 3.81 GPA
• National Society of Success and Leadership Member