SEAN CLEM
Abilene,TX
Summary
Highly motivated to excel in a technical support role at the entry or intermediate level, a blend of IT, Cyber Security, and Business skills is brought to contribute to a dynamic team and facilitate professional growth. Demonstrates excellence as a versatile Technical Support Representative, excelling in providing clients with clear and actionable guidance and positively impacting customer interactions and engineering efforts for supported products. Possesses an innate understanding of the needs of both business and home users, displaying adeptness in troubleshooting and delivering desktop support across various systems, including Windows, Linux, and Mac. A track record of swiftly resolving issues on the first call underscores the commitment to delivering effective technical support. Enthusiastic about embracing new challenges within a technical support role, leveraging these skills to provide top-tier assistance and evolve within this field.
Overview
8
8
years of professional experience
Work History
Operations Manager/Systems Administrator
Lone Star Supply of Abilene
03.2021 - Current
- Deployed Meraki network and Windows Server-based infrastructure, ensuring PCI compliance and security.
- Managed Windows infrastructure and end-user computers.
- Utilized ConnectWise Automate and Control for remote hardware maintenance and user support.
- Implemented Odoo backend for ticketing, CRM, timeclock, and website.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Maintained website uptime and stability, including DNS and IP configuration updates
- Designed marketing materials, websites, and branding.
- Managed daily operations, including scheduling, inventory orders, and business relationships.
- Achieved significant revenue growth from less than $10k per month to over $1 million in the second year.
Systems Support Specialist
Datroo Technologies
02.2019 - 03.2021
- Roles and responsibilities ranged from technical support of a variety of business clients to install, manage, and support business computers, servers, and network infrastructure
- Installed and maintained applications (AV, patching, office products, Email, Meraki, Windows Server applications), and performed maintenance and upgrades to Workstations
- Utilized a ticket system and call queue to receive support calls or emails from end users, then assist or escalate the ticket in the system
- Utilized a knowledgebase to write technical instructions for software and hardware setup, maintenance, etc
- Collaborated with Systems and Network Engineers in overall systems design and assisted administrators in the implementation of Projects.
Store Director
CPR Cell Phone Repair Abilene
05.2018 - 02.2019
- Roles and responsibilities ranged from scheduling and training to inventory management and orders, to customer service and repairs
- Performed electronic repairs such as micro soldering and board level repair, as well as iPhone's, laptops, etc
- Ensured the store was open, operational, and clean daily
- Helped to develop business relationships such as the Perx partnership with Crunch fitness, as well as some business accounts in town with which we do repairs such as Funeral Directors Life.
Computing Associate
Best Buy
05.2017 - 04.2018
- The focus of the job was sales and customer service
- Selling the complete solution from computers, to software, to networking, to support plans, while making sure the customer gets exactly what they need.
Technician Manager
Global Data Technologies/Global Apple Repair
01.2016 - 04.2017
- Managed and operated Global Apple Repair, a local Apple Authorized repair center in San Angelo, TX
- Tech Manager, an Apple Certified Technician, and did frequent customer service
- Led the technicians in getting trained, certified, confident in customer service, and overall operations
- Ordered the parts and accessories for the location
- Global Data Technologies was partnered with AT&T, Verizon, Suddenlink, and many others to sell and install internet, computer, and server systems, as well as phone systems whether they be regular telephone or VoIP lines
- Offered clients remote support and computer management to perform updates, virus scans, and tech support
- Helped in both the hardware installation such as running ethernet and fiber, as well as installing routers, switches, and configuring these devices.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University
Remote08.2019
High School Diploma -
Wylie High School
Abilene, TX05.2014
Skills
- Troubleshooting complex issues
- Proficient in diagnosing and repairing electronics
- Expertise in iPhone, Android, and Windows phone diagnostics
- Skilled in diagnosing, functioning, and repairing computers on Windows, Linux, and MacOS
- Inventory management
- Strong communication and interpersonal skills
- Effective organization and record-keeping
- Familiarity with cloud computing
- Quick decision-making and adaptability
- Proficient in SQL databases and commands
- Network systems implementation, troubleshooting, and maintenance
- Basic scripting in command prompt, PowerShell, Python, etc
- Digital security expertise and enforcing best practice
- Management, hiring, training, and HR support
- Sales and customer service experience
Timeline
Operations Manager/Systems Administrator
Lone Star Supply of Abilene
03.2021 - Current
Systems Support Specialist
Datroo Technologies
02.2019 - 03.2021
Store Director
CPR Cell Phone Repair Abilene
05.2018 - 02.2019
Computing Associate
Best Buy
05.2017 - 04.2018
Technician Manager
Global Data Technologies/Global Apple Repair
01.2016 - 04.2017
Bachelor of Science - Information Technology
Southern New Hampshire University
High School Diploma -
Wylie High School
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