Tremont Wright
Silver Spring,MD
Summary
With 11+ years of experience in software implementation and maintenance, this highly motivated Systems Administrator excels in managing complex infrastructures and data center operations. Demonstrating expertise in solutions-oriented business application problem-solving, this individual consistently delivers best-in-class service. Strong troubleshooting skills, effective communication, and collaboration abilities enable the effective resolution of any challenges.
Overview
11
11
years of professional experience
Work History
Epic System Administrator
Tidal Health
08.2021 - Current
- Focus on managing, maintaining, & implementing the Epic Windows Server infrastructure, including installing/upgrading and/or deploying Epic applications on servers and clients using Kuiper, and System Pulse
- Management and support from a technical perspective of the Interconnect, Hyperspace, EPS, Web BLOB, Hyperspace Web, BCA, MyChart, Carelink\Healthy Planet, Haiku, Rover, Care Everywhere, Home Health, Kuiper, and System Pulse services
- Participate in the design and architecture of Epic instances in a public cloud
- Support of other Epic Windows based applications
- Create and maintain knowledge base documentation
- Gather requirements from functional teams for their integrations with third party products
- Research, install, document, maintain and troubleshoot infrastructure needs
- Peer development of team members
- Assist in the testing of all production services and their supporting systems ensuring redundancy, resilience, and failover to ensure up-time standards are fully achieved
- Develop, test and maintain disaster recovery technologies and procedures
- Capability to work independently and self-motivate
- Serve as a liaison between project leadership and client technical stakeholders
- Demonstrate strong understanding of Citrix VDI, Cisco UCS Architecture, EMC Storage Arrays and layer 2 and layer 3 concepts.
IT Support Specialist
T-Mobile
02.2018 - 08.2021
- Specialized in providing remote technical support to diverse clients using industry-standards connections
- Managed user accounts, group policies, and access permissions within Active Directory
- Diagnosed and resolved hardware and software issues promptly ensuring minimal downtime
- Collaborated with cross-functional teams for escalating complex client issues involving third-party vendors
- Initiated Root Cause Analysis (RCA) on more complex client issues for one-time resolution
- Deployed and managed applications using EC2, S3, and RDS
- (AWS Cloud)
Technical Support Analyst
03.2013 - 02.2018
- Assisted users with a broad range of computer application problems via phone, email, chat, specializing in Active Directory support
- Troubleshot server issues on both Windows platforms while maintaining high accuracy and follow-up rate
- Collaborated with the IT team to implement proactive measures preventing recurring Active Directory or network connectivity issues
- Conducted remote diagnostics implementing solutions for networking problems.
Education
Cyber Security -
Strayer University
Computer Science -
University of Maryland Eastern Shore
Skills
- Remote Technical Support
- Troubleshooting Complex Issues
- Customer Service Excellence
- Problem Solving Skills
- Server Administration Experience
- Network Administration Experience
- Software Deployment Knowledge
- System Upgrades
- System monitoring
- Technical Support
- System updates
Timeline
Epic System Administrator
Tidal Health
08.2021 - Current
IT Support Specialist
T-Mobile
02.2018 - 08.2021
Technical Support Analyst
03.2013 - 02.2018
Cyber Security -
Strayer University
Computer Science -
University of Maryland Eastern Shore
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