Sean Clizbe
Honolulu,HI
Summary
Results-driven Automotive Service Manager attentive to business demands and budget targets. Coordinates highly successful, profitable and customer-focused operations with excellent leadership abilities. Decisive in implementing new strategies and enforcing optimal policies for service program.
Overview
4
4
years of post-secondary education
27
27
years of professional experience
Work History
Automotive Service Manager
Lithia Volkswagen
Honolulu, Hawaii
06.2025 - 03.2026
- Hired, trained, and supervised a team of automotive service technicians.
- Supervised daily operations of service department at Lithia Volkswagen.
- Coordinated service schedules for technicians and customers efficiently.
- Managed customer inquiries and resolved service-related issues promptly.
- Fostered strong relationships with customers to enhance service satisfaction.
- Trained new staff on service protocols and customer engagement techniques.
- Performed daily inspections of service technicians' work to ensure quality assurance.
Retired Family Care Giver
Retired From Working
Honolulu, Hawaii
02.2023 - 05.2025
- When my mother’s health condition worsened to the point of needing full time care, my wife and I decided I would retire and become her primary caretaker. Upon my mother’s death in January of 2025, I settled all matters and returned to the workforce.
Automotive Service Manager
BMW Of Honolulu
Honolulu, Hawaii
03.2016 - 02.2023
- Managed daily operations of service department at a leading Volkswagen dealership.
- Oversaw technician performance and ensured high-quality vehicle repairs.
- Coordinated customer service efforts to enhance client satisfaction and loyalty.
- Implemented training programs for staff to improve technical skills and knowledge.
- Streamlined workflow processes to increase efficiency in service delivery.
- Conducted regular performance reviews and provided constructive feedback to team members.
- Developed service promotions to attract new customers and retain existing ones.
- Performed daily inspections of service technicians' work to ensure quality assurance.
- Ensured compliance with all applicable safety regulations while performing automotive repairs.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Managed transportation department, BDC, Detail and warranty departments.
Automotive Service Manager
Aloha Kia
Honolulu, Hawaii
01.2012 - 03.2016
- Managed daily operations of service department at a leading Volkswagen dealership.
- Oversaw technician performance and ensured high-quality vehicle repairs.
- Oversaw operations of the service departments on all islands.
- Coordinated customer service efforts to enhance client satisfaction and loyalty.
Automotive Service Manager/Warranty Administrator
Jim Falk Motors
Kahului, Hawaii
10.2009 - 01.2012
- Supervised daily operations of service department to ensure efficiency.
- Managed scheduling and workflow for automotive technicians and support staff.
- Trained new employees on service protocols and customer interaction techniques.
- Full charge Nissan Warranty administrator
- Created marketing plans for the service department to attract more customers.
- Prepared monthly financial statements for review by upper management.
Automotive Service Drive Manager
Tony Nissan
Waipahu, Hawaii
08.2004 - 09.2009
- Managed daily operations of service drive to enhance customer experience.
- Supervised service advisors to ensure timely vehicle service and maintenance.
- Coordinated communication between customers and technicians for efficient workflow.
- Reviewed all warranty repair orders before submission
- Performed all duties of service advisor
- Managed lot porters and cashier staff
Operations manager/Fleet Coordinator
KAVI Sales, Leasing, Rentals
Honolulu, Hawaii
06.1999 - 08.2004
- Oversaw daily operations and ensured smooth workflow across departments.
- Implemented process improvements to enhance operational efficiency and reduce waste.
- Coordinated staff schedules to optimize resource allocation and productivity.
- Managed all incoming pre ordered parts and vehicles.
- Managed group of technicians
Education
Business Administration
University of Washington
Seattle, WA 09.1986 - 08.1990
Skills
- Service management
- Technician scheduling
- Customer resolution
- Quality inspection
- Efficiency improvement
- Process improvement
- Parts ordering
- Warranty management
- Dealership operations
- Performance review
- Staff training
- Team leadership
- Client relations
- Effective communication
- Service documentation
- Employee retention
- ADP software
- Payroll management
- Word and Excel
Accomplishments
- Multiple time CSI award winner Region, District and National BMW, Kia, Nissan and General Motors ( Dealership )
- National award winner largest customer pay increase year over year ( Dealership )
- National CSi award winner ( Individual )
- Improved service department profit over 400% while decreasing expenses 25%
- National award winner largest CSI improvement ( Dealership )
Timeline
Automotive Service Manager
Lithia Volkswagen
06.2025 - 03.2026
Retired Family Care Giver
Retired From Working
02.2023 - 05.2025
Automotive Service Manager
BMW Of Honolulu
03.2016 - 02.2023
Automotive Service Manager
Aloha Kia
01.2012 - 03.2016
Automotive Service Manager/Warranty Administrator
Jim Falk Motors
10.2009 - 01.2012
Automotive Service Drive Manager
Tony Nissan
08.2004 - 09.2009
Operations manager/Fleet Coordinator
KAVI Sales, Leasing, Rentals
06.1999 - 08.2004
Business Administration
University of Washington
09.1986 - 08.1990