Irving G. Saldana Najera
Firestone Complete Auto Care, BRO
Kyle
2
Languages
8
years of professional experience
Detail-oriented professional with a strong background in automotive service management. Adept at optimizing inventory systems and ensuring quality standards, ready to leverage expertise to enhance service operations and drive measurable results. Experienced with automotive maintenance and customer service, delivering effective communication and problem-solving solutions to enhance customer satisfaction. Utilizes diagnostic tools and technical knowledge to provide accurate service recommendations. Knowledge of coordinating repair schedules and managing customer expectations to ensure efficient service operations.
Work History
Automotive Service Manager
1 Year 3 Months- Streamlined service processes, improving workflow efficiency and reducing turnaround times.
- Managed team performance, providing coaching and training to enhance skillsets.
- Implemented inventory management systems, optimizing parts availability and reducing waste.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales & Service Specialist
1 Year 1 Month- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Assisted customers with product selection, providing expert advice on tires and automotive services.
- Collaborated with cross-functional teams to enhance service offerings and drive operational excellence.
- Boosted overall productivity with timely preventive maintenance on customer vehicles.
Level C Mechanic
2 Years 2 Months- Performed routine maintenance on vehicles, ensuring optimal performance and safety standards.
- Conducted thorough inspections to identify potential problems before they escalated.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed safety and emissions inspections.
- Collaborated with senior technicians to learn advanced maintenance techniques and best practices.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, and steering mechanisms of automobiles.
Maintenance Technician
4 Months- Performed oil changes, tire rotations, and brake repairs efficiently.
- Maintained a clean and organized workspace to ensure safety protocols were followed.
- Collaborated with senior technicians to learn advanced maintenance techniques and best practices.
- Adapted quickly to new tools, technologies, and repair procedures in a fast-paced environment.
Business Center Representative
2 Years- Processed money transactions efficiently while ensuring compliance with regulatory standards.
- Processed utility billing transactions accurately and efficiently.
- Assisted customers with money transfers and inquiries, enhancing service experience.
- Coordinated with team members to streamline workflow, improving operational efficiency and service speed.
Cashier
3 Years 1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Led initiatives for maintaining cleanliness and organization of checkout stations, promoting a positive shopping environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma
Skills
Automotive service.
Parts management
Inventory management
Quality control
Service management
Customer engagement
Service documentation
Team collaboration
Problem-solving
Communication skills
Technical documentation
Accomplishments
- Resolved stores initial negative budget which led to store generating over $4million in sales.
- Exceeded monthly quota on multiple occasions.
- Over $1.8million in personal sales for Firestone Complete Auto Care.
- Supervised team of 8 staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Automotive Service Manager
Firestone Complete Auto Care, BRO
05.2025 - CurrentRead More
Sales & Service Specialist
Firestone Complete Auto Care, BRO
04.2024 - 05.2025Read More
Level C Mechanic
Firestone Complete Auto Care, BRO
02.2022 - 04.2024Read More
Maintenance Technician
Firestone Complete Auto Care, BRO
10.2021 - 02.2022Read More
Business Center Representative
HEB Grocery Store
09.2019 - 09.2021Read More
Cashier
HEB Grocery Store
08.2018 - 09.2021Read More
Akins High School
High School Diploma
Read More