Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Cookmeyer

Chandler

Summary

Experienced and energetic Travel Consultant with over 5 years of experience effectively managing marketing projects from conception to completion. Skilled in strategic planning, management, and compliance, with a proven ability to build strong relationships and work collaboratively. Adept at leveraging public relations and regulatory knowledge to foster a positive impact. Recognized consistently as a top performer with a knack for adapting to new challenges and continually enhancing performance. Passionate about continuous learning and professional growth.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Travel Consultant

American Express
11.2024 - Current
  • Informed clients of travel policies and utilized preferred vendors while focusing on white glove service
  • Worked on Project Pathways to help increase revenue by upselling while still maintaining a customer first approach
  • Maintained Top 9/10 Ranking after 1st full month on sales floor
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Led team effort for more engagement by creating goals and maintaining data of individuals on team


Travel Agent

TWC Agency
07.2020 - 10.2024
  • Assisted customers with flights, cruises, car rentals, excursions, hotel bookings, travel insurance, and other travel-related services
  • Negotiated and secured discounts with airlines, hotels, and other vendors, resulting in over 20% savings on travel costs
  • Created and maintained a customer database to track reservations, contact information, and preferences
  • Developed customer loyalty programs to increase repeat business
  • Maintained detailed records of customer interactions and transactions.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Team Lead, Merchant Experience Specialist

DoorDash
11.2021 - 09.2024
  • Utilized CRM,POS and ATS software to track customer interactions and preferences, resulting in a more personalized customer experience.
  • Developed direct reports for our Team to achieve and surpass their individual career goals.
  • Demonstrated critical thinking and consulting skills to identify client needs and provide tailored solutions
  • Supported a team of 100+ merchant support escalations specialists. Spearheaded new data collection workflow to identify deficient workflows using quantitative analysis and streamline posts to accommodate company growth.
  • Develop a deep expertise in how DoorDash’s processes, systems and resources work, and how to use them to promote positive outcomes for our Merchants
  • Maintained and produce daily, weekly, and monthly reports of quality metrics, individuals targets and goals.

Account Manager

Ziprecruiter
09.2017 - 07.2021
  • Build relationships with existing client base in order to increase monthly recurring revenue, increase the efficiency of their hiring process, and help meet hiring goals in the most cost-efficient way possible
  • Manage 300-350 accounts to assist with everything from account optimization, upselling, demos and running performance reports
  • Consistently hit and exceed monthly quotas with an average above 100%
  • Educate clients on industry news and best practices to optimize their experience with Zip and increase their retention rate and upsell potential
  • The end goal is to help my clients make hires and grow their business while helping to contribute to a lower national unemployment rate.

Education

Bachelors of Business Administration - Business Administration

University of Arizona Global Campus
08.2014

Associates of Arts in Sociology - undefined

Citrus Community College
06.2009

Skills

  • Leisure travel
  • Company guidelines and procedures
  • Relationship management
  • Company branding

Certification

  • CTA - Certified Travel Associate

Timeline

Travel Consultant

American Express
11.2024 - Current

Team Lead, Merchant Experience Specialist

DoorDash
11.2021 - 09.2024

Travel Agent

TWC Agency
07.2020 - 10.2024

Account Manager

Ziprecruiter
09.2017 - 07.2021

Associates of Arts in Sociology - undefined

Citrus Community College

Bachelors of Business Administration - Business Administration

University of Arizona Global Campus

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