Sean Cooley
Baltimore,MD
Overview
4
4
years of professional experience
Work History
Director of Operations
Phi Kappa Sigma International Fraternity
Carmel, IN
05.2023 - Current
- Lead operational strategy and execution for an international organization supporting 1,500 undergraduates, 35 chapters, and numerous alumni groups.
- Manage a $900,000 annual budget, overseeing forecasting, allocation, and financial accountability.
- Supervised headquarters staff, established performance expectations, accountability structures, and professional development plans to drive team success.
- Overhauled the membership standards program, migrating it into the membership portal through a Salesforce integration that improved compliance tracking and user experience.
- Designed and implemented automated reporting systems to project membership trends using expected graduation dates, turnover averages, and collection rates, enabling more accurate forecasting.
- Utilized Salesforce for data management, reporting, and workflow optimization, streamlining cross-departmental integrations.
- Collaborated with chapters, volunteers, and board members to enhance compliance, mitigate risks, and maintain consistent operational standards.
- Supported the organization’s transition to a remote-first operational model, creating accountability processes and communication frameworks for distributed staff.
Educational Consultant
Phi Kappa Sigma International Fraternity
Carmel, IN
06.2022 - 05.2023
- Conducted data assessments to identify performance gaps, leading to development of targeted improvement plans aligned with chapter goals.
- Tracked chapter performance metrics, providing insights to senior leadership that informed strategic decision-making.
- Advised collegiate chapters on operations, recruitment, financial management, and organizational development to enhance overall chapter effectiveness.
- Facilitated workshops and trainings for student leaders, alumni volunteers, and chapter officers.
- Supported national programs, events, and compliance initiatives through cross-functional collaboration.
Education
Bachelor of Science - Information Systems
University of Maryland, Baltimore County
Baltimore, MD12-2021
Skills
- Project Management
- Operational planning
- Budget management
- Strategic development
- Customer relationship management
- Salesforce
- Data analysis
- Process automation
- SQL
- Microsoft Suite
Skills
Salesforce (daily use; reporting, data management, workflow optimization), Data analysis & forecasting, Excel/Google Sheets (pivot tables, dashboards, formulas), Process mapping & automation, Project management tools (Asana), Microsoft Suite, Operations management, Project coordination & execution, Staff supervision & accountability, Stakeholder communication, Strategic planning, Relationship building
Timeline
Director of Operations
Phi Kappa Sigma International Fraternity
05.2023 - Current
Educational Consultant
Phi Kappa Sigma International Fraternity
06.2022 - 05.2023
Bachelor of Science - Information Systems
University of Maryland, Baltimore County