Sean Dantzler-Powers
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Data Center Analyst
Delaware Department Of Labor
01.2023 - Current
- Monitoring and performing on-going maintenance on servers and network equipment
- Providing IT support to staff and customers, as well as responding to the server and network issues
- Protecting company data by preventing the overheating of data center components
- Running hardware diagnostics and replacing failing parts in a timely manner
- Monitoring all network processes to ensure the smooth flow of data across the network
- Collaborating with software and network engineering teams on cybersecurity and network efficiency
- Upgrading internal system components, including CPUs, memory, hard drives, and network cables
- Documenting processes and keeping event logs
- Advising on the procurement of new data center equipment
- Keeping track of developing trends in data center technologies.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Operations Representative
Bank Of America
10.2016 - 06.2022
- Handling operations related to Letter of Credit, Supply Chain Financing, Collections and Trade Discounting products
- Supporting the sanctions screening; regulatory reports
- Contributes to overall success of an operations team as an individual contributor
- Responsible for handling of operational activities and queries for either single or multiple lines of businesses across the enterprise
- Adheres to deadlines set internally within the business unit or those in agreed service level agreements with internal or external business partners
- Provides functional expertise knowledge to projects or initiatives relating to the business unit
- Maintains internal operational and financial controls and works within risk appetite of the business unit
- Continues to review processes to ensure they are efficient and implements process improvement opportunities.
- Handled customer needs and issues by working with representatives and customers directly.
- Enforced safety, security, quality and performance procedures, rules and requirements.
Cash and Trade Representative
Citi Bank
11.2014 - 10.2016
- Assist with operational processes and process improvements
- Ensure transactions or processes are executed correctly and are compliant with internal policies and controls
- Facilitate the investigation, documentation, and corrective action implementation of transaction services issues
- Aid with the transition, alignment, and stabilization efforts of critical operations functions
- Cross-train for various internal roles within the department, and provide back-up coverage for those roles as needed
- Assist as required for control, risk, daily activities, and transaction services projects
- Perform all required tasks within established procedures and controls to minimize losses
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Education
Bachelor of Science - Computer Science
Colorado Technical University
Colorado Springs, CO10.2022
Skills
- Testing and Debugging
- Technical Documentation
- Software Design
- Troubleshooting and Resolution
- Python, Java Proficiency
- Report Writing Skills
- Database Maintenance
- Usability Testing
- Report Writing
- Video File Editing
- Databases
- Web Design
Projects
Pizza Restaurant Website - Built an website using HTML/CSS and Java to create a fully functional website that lets customers can sign up for daily promotions, look through a menu to order, put address and timeframe what found to be placed, and able to pick type of payment(Credit/Debit), gift card, Applepay, or Cash.
Languages
English
Native or Bilingual
Spanish
Elementary
Hobbies
- Playing Sports (Softball league, Flag Football, Golf, Swimming)
- Reading (Fictional or Non-fictional)
- Foodie ( Love trying out new restaurants & wineries. I also have several recipe books that I like to try to cook/ or make new smoothie every week)
Timeline
Data Center Analyst
Delaware Department Of Labor
01.2023 - Current
Operations Representative
Bank Of America
10.2016 - 06.2022
Cash and Trade Representative
Citi Bank
11.2014 - 10.2016
Bachelor of Science - Computer Science
Colorado Technical University
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