Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sean Davis

Chicago,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal capabilities. Adept at working effectively unsupervised and quickly mastering new skills. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management.

Overview

17
17
years of professional experience

Work History

Rideshare Driver

Independent Contracting
Chicago, IL
05.2017 - Current
  • Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
  • Ensured compliance with all federal and state laws pertaining to transportation services.
  • Maximized passenger satisfaction by maintaining vehicles in safe and clean operating condition.
  • Maintained strict compliance with safety rules for passenger and driver protection.
  • Achieved consistently high customer scores due to exceptional service.

Security Officer

Titan Security
Chicago, IL
06.2015 - 03.2017
  • Greeted customers and visitors as they arrived at the premises, checked their identification and provided directions when necessary.
  • Monitored CCTV systems, responding quickly to any security issues or suspicious activity.
  • Enforced safety regulations within the building, such as fire evacuation procedures, health and safety guidelines and emergency response protocols.
  • Managed access control systems by granting access to authorised personnel only.
  • Arranged private or taxi transportation for residents and guests, gathered packages and delivered personal belongings to resident apartments.
  • Met and greeted tenants, vendors and guests, tracked non-residents via sign-in logbook, denied entry to unauthorized people and answered front-desk telephone.

Security Supervisor

Whelan Security
Louisville , KY
10.2010 - 03.2017
  • Conducted regular patrols of the premises to identify potential threats or safety hazards.
  • Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
  • Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
  • Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
  • Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
  • Performed periodic testing of fire alarm systems throughout the facility ensuring functionality at all times.
  • Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
  • Investigated security breaches and took appropriate measures to minimize damage.
  • Ensured security staff is properly trained and certified in accordance with company policies and local regulations.

Customer Service Representative

Sprint
Lexington, KY
05.2007 - 09.2010
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Established effective relationships with internal departments such as finance, sales, marketing, and legal teams to facilitate dispute resolution processes.
  • Investigated customer billing disputes to identify root cause and resolve in a timely manner.
  • Researched discrepancies between the billing system and the accounting system to determine resolution.
  • Communicated effectively with customers via phone, email, and written correspondence regarding dispute resolutions.

Education

Associate of Arts - Psychology

Malcolm X College
Chicago

Skills

  • Excellent Customer Service
  • Transport Coordination
  • Regulatory Compliance
  • Documentation Control
  • Verbal And Written Communication

References

References available upon request.

Timeline

Rideshare Driver

Independent Contracting
05.2017 - Current

Security Officer

Titan Security
06.2015 - 03.2017

Security Supervisor

Whelan Security
10.2010 - 03.2017

Customer Service Representative

Sprint
05.2007 - 09.2010

Associate of Arts - Psychology

Malcolm X College

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Sean Davis