Sean Dippold
Concord
Summary
Accomplished leader with a proven track record at Zocdoc, enhancing team performance and efficiency through strategic planning and staff development. Excelled in implementing training programs and optimizing processes, resulting in significant cost savings. Skilled in sales management and team leadership, adept at fostering cross-functional teamwork and driving corporate goals.
Overview
11
11
years of professional experience
Work History
Manager, Sales Training
Zocdoc
08.2021 - Current
- Managed budgets for various departmental initiatives.
- Streamlined communication processes to foster transparency among departments.
- Implemented training programs for enhanced employee skills.
- Coordinated recruitment efforts to attract top talent.
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Sales Trainer
Zocdoc
06.2018 - 07.2021
- Established clear expectations for desired outcomes at the onset of each course module or workshop session.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
Customer Education Lead
Formlabs
09.2017 - 05.2018
- Implemented standardized work procedures, ensuring consistency in operations while maximizing efficiency.
- Managed the development and implementation of standard work documents, ensuring consistency in operations while maximizing efficiency.
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Trained staff on Lean methodologies, empowering employees to identify and address inefficiencies proactively.
Sales Trainer
MakerBot
05.2015 - 09.2017
- Established clear expectations for desired outcomes at the onset of each course module or workshop session.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Managed recruitment, training and development for highly effective sales team.
- Developed and led group training courses to align with corporate sales and service goals.
Sales Executive
MakerBot
03.2014 - 05.2015
- Conducted regular follow-ups with leads to maintain interest in offerings.
- Identified opportunities for upselling and cross-selling during customer interactions.
- Developed strong relationships with customers to understand needs and preferences.
- Managed customer inquiries and resolved issues to ensure satisfaction.
Education
MBA -
Southern New Hampshire University
Manchester, NH01-2022
Skills
- Team leadership
- Decision-making
- Staff training and development
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Project planning
- Performance management
- Sales techniques
- Sales management
Timeline
Manager, Sales Training
Zocdoc
08.2021 - Current
Sales Trainer
Zocdoc
06.2018 - 07.2021
Customer Education Lead
Formlabs
09.2017 - 05.2018
Sales Trainer
MakerBot
05.2015 - 09.2017
Sales Executive
MakerBot
03.2014 - 05.2015
MBA -
Southern New Hampshire University
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