Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Josue Maldonado

San Juan,USA

Summary

Results-driven manager with a proven record of accomplishment in leading high-performing teams, and consistently surpassing expectations. Provides strong leadership and strategic vision to motivate teams, and achieve goals. Dynamic and energetic manager excelling at fostering a positive team dynamic to accomplish ambitious goals. Skilled at multitasking and delivering exceptional customer service while handling multiple responsibilities. Recognized for reliability, punctuality, and outstanding work ethic, backed by over nine years of retail experience. Seeks an opportunity with a stable company to use organizational and time management skills for mutual success.

Overview

12
12
years of professional experience

Work History

Sales and Training Manager

Sam's Club
McAllen, USA
05.2022 - Current
  • Helped in recruiting, interviewing, hiring, and onboarding new employees to keep adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Educate members on membership types, programs, and benefits.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Built long-lasting client relationships through excellent customer service and consistent follow ups.
  • Consistently met or exceeded quarterly sales targets.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.

Front End Supervisor

Lowe's
McAllen, USA
08.2019 - 05.2022
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Hiring, training, mentoring, and development of associates.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to find areas for improvement, and implement corrective actions as needed.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.

Sales Associate

Sam's Club
McAllen, USA
08.2013 - 01.2019
  • Managed quality communication, customer support, and product representation for each member.
  • Earned a reputation for exceeding sales and goals.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Always trying to build member confidence by actively listening to their concerns, and giving proper feedback.
  • Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges, and refunds following store policy.

Education

Master Of Management and Leadership Certification -

Bellevue University
Nebraska City, NE

High School Diploma -

Psja Memorial High School
Alamo, TX

Skills

  • Relationship building
  • Time management
  • Strategic planning
  • Assistant manager experience
  • Outside sales
  • Motivational skills
  • Customer service
  • Marketing
  • Active listening
  • Problem solving
  • Business growth and retention
  • Decision making
  • Team building
  • Sales team training
  • Team leadership
  • Motivational speaking
  • Leadership training

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Sales and Training Manager

Sam's Club
05.2022 - Current

Front End Supervisor

Lowe's
08.2019 - 05.2022

Sales Associate

Sam's Club
08.2013 - 01.2019

Master Of Management and Leadership Certification -

Bellevue University

High School Diploma -

Psja Memorial High School

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