Sean Dunn
Walden,NY
Summary
Dynamic professional with a proven track record at Jack Williams Tire Company, excelling in team leadership and customer service. Skilled in problem-solving and money handling, I implemented process improvements that enhanced operational efficiency. Committed to fostering collaboration and maintaining high customer satisfaction through effective communication and proactive teamwork.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Hudson Routes LLC
New Windsor, NY
11.2024 - Current
- Delivered packages efficiently, ensuring timely arrival and maintaining high customer satisfaction.
- Operated delivery vehicle while adhering to safety regulations and traffic laws.
- Managed route planning using GPS technology to optimize delivery times.
- Maintained accurate records of deliveries and collected signatures as required.
- Assisted in training new drivers on operational procedures and best practices.
- Conducted routine vehicle inspections and reported maintenance needs proactively.
Operating Assistant
ProAmpac
Walden
03.2024 - 11.2024
- Coordinated cross-functional communication to streamline project workflows and enhance team collaboration.
- Assisted in developing operational strategies to improve process efficiency and reduce turnaround times.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Supported training initiatives for new staff, enhancing onboarding experience and team productivity.
- Operated packaging machinery, ensuring high-quality production standards and adherence to safety protocols.
- Monitored equipment performance, proactively identifying and resolving operational issues to maintain efficiency.
Dispatcher
Quickway Taxi
Walden, NY
01.2023 - 02.2024
- Coordinated efficient dispatch of vehicles, ensuring timely pickups and drop-offs for customers.
- Monitored traffic conditions using GPS systems to optimize route planning for drivers.
- Managed communication between drivers and clients, resolving issues promptly to enhance customer satisfaction.
- Analyzed performance metrics to identify trends, enhancing service delivery and operational effectiveness.
- Led team meetings to discuss performance goals, fostering a culture of accountability and continuous improvement.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Assistant Manager
Jack Williams Tire Company, Inc.
Newburgh, NY
03.2019 - 09.2022
- Supervised daily operations, ensuring adherence to company policies and standards.
- Trained and mentored team members on best practices and customer service techniques.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
- Coordinated inventory management, optimizing stock levels to meet customer demand effectively.
- Managed conflict resolution among staff, promoting collaboration and maintaining morale within teams.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Valley Central High School
Montgomery, NY06-2008
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Money handling
- Team leadership
- Problem-solving
- Customer relations
Timeline
Delivery Driver
Hudson Routes LLC
11.2024 - Current
Operating Assistant
ProAmpac
03.2024 - 11.2024
Dispatcher
Quickway Taxi
01.2023 - 02.2024
Assistant Manager
Jack Williams Tire Company, Inc.
03.2019 - 09.2022
High School Diploma -
Valley Central High School