Summary
Overview
Work History
Education
Skills
ACTIVITIES
Timeline
Generic

SEAN E. MORAN

Chicago,IL

Summary

Experienced with client relationship management and enhancing customer satisfaction. Utilizes effective communication and strategic problem-solving to address client needs and foster loyalty. Knowledge of industry best practices and delivering consistent client success and retention.

Overview

4
4
years of professional experience

Work History

Client Success Specialist

Arrive Logistics
07.2024 - Current
  • Continued to handle a top enterprise level customer and focused on bigger picture issues and load growth within my account.
  • Ran internal meetings with other team members to communicate company and customer updates. Was apart of customer visits and quarterly calls to further grow our partnership.
  • Mentored new associates to help them learn how to produce top notch service. Provided leadership and industry knowledge to team members who needed assistance.

Client Service Representative

Arrive Logistics
06.2023 - 07.2024
  • Managed a enterprise level account and ensured shipments were handled with the highest level of service
  • Delivered outstanding customer service by over-communicating issues and providing immediate solutions in high pressure situations.
  • Assisted with truck pricing and carrier sourcing that led to an increased knowledge of the truck market to better service our customer.


Account Executive

Arrive Logistics
05.2021 - 06.2023
  • Supported multiple core customers to ensure their shipments were picked and delivered on time. Main point of contact for issues and utilized problem solving skills.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term satisfaction.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Worked closely internally with sales representatives to find solutions to better service our customer and carrier partners.

Education

Bachelor of Science/School of Arts and Sciences - Media/Public Relations

Indiana University
Bloomington, IN
05.2020

Skills

  • Effective communication and problem solving
  • Logistics Market Knowledge
  • Training and mentoring
  • Customer relationship building
  • Account Management
  • Multitasking Abilities

ACTIVITIES

Sigma Pi National Fraternity Active Member/Philanthropy Committee September, 2015 – May, 2020 Member, Sports Analytics and Business Club January, 2017 - May, 2020 Indiana University

Timeline

Client Success Specialist

Arrive Logistics
07.2024 - Current

Client Service Representative

Arrive Logistics
06.2023 - 07.2024

Account Executive

Arrive Logistics
05.2021 - 06.2023

Bachelor of Science/School of Arts and Sciences - Media/Public Relations

Indiana University

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