SEAN E. MORAN
Chicago,IL
Summary
Experienced with client relationship management and enhancing customer satisfaction. Utilizes effective communication and strategic problem-solving to address client needs and foster loyalty. Knowledge of industry best practices and delivering consistent client success and retention.
Overview
4
4
years of professional experience
Work History
Client Success Specialist
Arrive Logistics
Chicago IL
07.2024 - Current
- Continued to handle a top enterprise level customer and focused on bigger picture issues and load growth within my account.
- Ran internal meetings with other team members to communicate company and customer updates. Was apart of customer visits and quarterly calls to further grow our partnership.
- Mentored new associates to help them learn how to produce top notch service. Provided leadership and industry knowledge to team members who needed assistance.
Client Service Representative
Arrive Logistics
Chicago, IL
06.2023 - 07.2024
- Managed a enterprise level account and ensured shipments were handled with the highest level of service
- Delivered outstanding customer service by over-communicating issues and providing immediate solutions in high pressure situations.
- Assisted with truck pricing and carrier sourcing that led to an increased knowledge of the truck market to better service our customer.
Account Executive
Arrive Logistics
Chicago, IL
05.2021 - 06.2023
- Supported multiple core customers to ensure their shipments were picked and delivered on time. Main point of contact for issues and utilized problem solving skills.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term satisfaction.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Worked closely internally with sales representatives to find solutions to better service our customer and carrier partners.
Education
Bachelor of Science/School of Arts and Sciences - Media/Public Relations
Indiana University
Bloomington, IN05.2020
Skills
- Effective communication and problem solving
- Logistics Market Knowledge
- Training and mentoring
- Customer relationship building
- Account Management
- Multitasking Abilities
ACTIVITIES
Sigma Pi National Fraternity Active Member/Philanthropy Committee September, 2015 – May, 2020 Member, Sports Analytics and Business Club January, 2017 - May, 2020 Indiana University
Timeline
Client Success Specialist
Arrive Logistics
07.2024 - Current
Client Service Representative
Arrive Logistics
06.2023 - 07.2024
Account Executive
Arrive Logistics
05.2021 - 06.2023
Bachelor of Science/School of Arts and Sciences - Media/Public Relations
Indiana University