Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
OfficeManager

Sean Furno

Towson,MD

Summary

Proven track record in enhancing customer experiences and sales figures, notably at Ollies Bargain Outlet. Specializes in inventory control and conflict resolution, adept at upselling and retail loss prevention. Demonstrates strong promotional support skills, contributing to significant operational improvements and customer satisfaction.

Overview

14
14
years of professional experience

Work History

Sales Associate

Ollies Bargain Outlet
Towson, MD
10.2024 - Current
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Resolved customer complaints with professionalism.
  • Suggested ideas for improving store operations and increasing profits.
  • Conducted inventories on a regular basis to track stock levels.

Retail Sales Associate

Petsmart
Towson, MD
12.2021 - 06.2023
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Stocked shelves with merchandise according to company standards.
  • Processed returned merchandise according to company policies.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.

Bartender/Server/Manager

HomeSlyce
Baltimore, MD
01.2019 - 06.2023
  • Greeted customers and provided excellent customer service.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage, bar items.
  • Performed opening and closing tasks efficiently.
  • Checked identification cards for proof of age prior to serving.
  • Operated cash register and (POS) system for transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons.

Game Day Operations Staff Member

Major League Lacrosse
Annapolis, MD
05.2017 - 07.2020
  • Provided support to vendors throughout game day activities.
  • Coordinated with others regarding operational needs.
  • Pre-game inspections of equipment and facilities to ensure proper functioning.
  • Worked with other staff members to ensure smooth execution of all game day operations tasks.
  • Assisted with setup, tear down of audio, visual equipment prior to, after each event.
  • Repeatedly worked three back to back championship events due to the high performance of our team.

Education

Associate of Arts - Pharmacy

Miller-Motte
Chattanooga, TN
04-2026

Associate of Arts - Business Administration And Management

University of Michigan
Ann Arbor, MI
08-2013

Associate of Arts - Business Communication

Community College of Baltimore County, Essex
Essex, MD
08-2009

Skills

  • Attention to detail
  • Inventory control
  • Expert in communications
  • Conflict resolution
  • Record management
  • Confidentiality
  • Microsoft Office
  • Payment processing
  • Problem-solving

Affiliations

  • Volunteered with TRC youth sports.
  • Special Olympics Volunteer

Timeline

Sales Associate

Ollies Bargain Outlet
10.2024 - Current

Retail Sales Associate

Petsmart
12.2021 - 06.2023

Bartender/Server/Manager

HomeSlyce
01.2019 - 06.2023

Game Day Operations Staff Member

Major League Lacrosse
05.2017 - 07.2020

Associate of Arts - Pharmacy

Miller-Motte

Associate of Arts - Business Administration And Management

University of Michigan

Associate of Arts - Business Communication

Community College of Baltimore County, Essex

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Sean Furno