Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with different client groups in a fast-paced settings.
Overview
5
5
years of professional experience
Work History
Service Manager
Angela Krause Ford Lincoln
11.2018 - Current
Resolved customer complaints in professional and timely manner.
Hired, trained and supervised team of service staff members to meet business goals.
Developed and maintained positive relationships with customers to build rapport and trust.
Monitored service staff performance and provided feedback for improvement.
Coordinated with other departments to maintain streamlined and productive workflow.
Collaborated with manufacturing and supply chain management.
Coordinated driver dispatch to accomplish daily delivery requirements.
Supervised maintenance team and effectively delegated assignments to optimize processes.
Fleet Manager
Angela Krause Ford Lincoln
11.2020 - Current
Streamlined operations to increase shop productivity to push large clint groups vehicle through shop in timely manor.
Maintain large fleet company business for constant repeat workflow in shop.
Find leads for fleet services accounts.
Coordinate service ford pickup and delivery for fleet customers.
Mobile Services Coordinator/Manager
Angela Krause Ford Lincoln
11.2020 - Current
Provided leadership, guidance and support to staff members.
Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Monitored program performance and outcomes for successful delivery of services.
Participated in community events to promote services and engage with public.
Collaborate with Fleet accounts to boost mobile Service visits
Education
No Degree -
Gwinnett Technical College
Lawrenceville, GA
High School Diploma -
Lambert High School
Suwanee, GA
05.2014
Skills
Staff Supervision
Expert in [Software]
Conflict Resolution
Relationship Building
Customer Service Management
Goal Setting
Employee Training and Development
Positive Attitude
Timeline
Fleet Manager
Angela Krause Ford Lincoln
11.2020 - Current
Mobile Services Coordinator/Manager
Angela Krause Ford Lincoln
11.2020 - Current
Service Manager
Angela Krause Ford Lincoln
11.2018 - Current
No Degree -
Gwinnett Technical College
High School Diploma -
Lambert High School
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