SEAN GONZALEZ
Brooklyn,NY
Summary
I am a driven individual with solid background in hospitality, adept at delivering exceptional guest experiences and maintaining welcoming environment. Successfully managed high-volume guest interactions, ensuring smooth operations and guest satisfaction. Demonstrated strong interpersonal skills and effective problem-solving abilities. I am also dedicated to learning, growing, and succeeding in any industry.
Overview
8
8
years of professional experience
Work History
Host
Sterling Mets
03.2024 - 11.2024
- Greeting and directing guests to their proper seating arrangements upon entry to the stadium
- Operating guest service elevators throughout the entire event whether it is a game, concert or any other event
- Performing in a fast paced environment when directing fans out of the building at the end of an event
- Creating a positive and uplifting experience for everyone inside of the stadium
Maintenance Worker
Spider Building Maintenance
12.2021 - 11.2023
- Had contracts with Access a ride and many other schools
- Was training to use the high power equipment but haven't learned fully yet
- Perform basic cleaning like picking trash up, mopping big areas, lifting boxes and heavy equipment
- I was also responsible for minor repairs such as fixing drywall and doors
Elevator Mechanic Helper
LBOE Inc.
01.2020 - 03.2021
- Tested newly installed equipment for proper functionality and regulatory compliance
- Investigated and identified problems with brakes, motors, switches, and control systems
- Developed team communications and information for employer meetings
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to get started
- Used a variety of equipment including a safety harness, a sawzall along with various guns and drills in a safe and effective manner
Front End Associate
Costco Wholesale
10.2017 - 12.2019
- Collaborated with all customers to determine their needs and deliver superb service
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Replenished and stocked merchandise in accordance with store merchandising layouts
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Collected shopping carts and baskets and moved them to designated areas
- Worked night and weekend shifts, securing an efficient number of orders during the holiday season
Group Leader
Grand Street Settlement
07.2017 - 10.2017
- Reorganized and enhanced employee training to close knowledge gaps and improve group performance
- Informed potential participants about the services and procedures required to participate in the program
- Gave appropriate behavioral guidance to children ranging in age from 7 to 11
- Investigated and solved workflow problems with cross-functional collaboration and open communication
Maintenance Trainee
NYC Parks
06.2016 - 08.2016
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep
- Sanitized restrooms with chemicals like ammonia to prevent the spread of germs
- Evaluated operating conditions and made adjustments to improve performance and extend the life of the equipment
- Moved material to and from storage and production areas by loading, unloading, and moving it
- Did general cleaning and housekeeping tasks such as sweeping, pulling weeds, painting, and power washing
- Removed trash and cleaned many areas to keep buildings neat and organized for personnel and visitors
Education
Some college (No degree) - Criminal Justice
SUNY Brockport
Brockport, NYHigh School Diploma -
Williamsburg Preparatory School
01.2015
Skills
- Regulatory compliance
- Excellent customer service
- Adaptable to change
- Multitasking proficiency
- Effective time management
- Exceptional communication
Timeline
Host
Sterling Mets
03.2024 - 11.2024
Maintenance Worker
Spider Building Maintenance
12.2021 - 11.2023
Elevator Mechanic Helper
LBOE Inc.
01.2020 - 03.2021
Front End Associate
Costco Wholesale
10.2017 - 12.2019
Group Leader
Grand Street Settlement
07.2017 - 10.2017
Maintenance Trainee
NYC Parks
06.2016 - 08.2016
High School Diploma -
Williamsburg Preparatory School
Some college (No degree) - Criminal Justice
SUNY Brockport
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