Caoilainn Thompson
Alpine
Summary
Proven in high-pressure environments, adept at enhancing customer satisfaction and streamlining guest flow, notably at Spicewood Restaurant. Excels in team collaboration and effective time management, with a knack for multitasking. Demonstrated success in improving service standards and fostering a positive work atmosphere, underpinned by a strong foundation in regulatory compliance and attention to detail.
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Energetic and personable with natural ability to create welcoming environments and foster positive guest experiences. Possesses strong communication and organizational skills essential for coordinating reservations and managing guest interactions. Committed to providing exceptional service and contributing to seamless and enjoyable atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Host
Spicewood Restaurant
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Waiter's Assistant
Montana's Restaurant
03.2022 - 09.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided attentive service and proactively assessed guest needs.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Cook's Assistant
CiCis Pizza
10.2021 - 07.2024
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained composure and work quality while under stress.
Waitress Trainer
Sonic
06.2022 - 03.2024
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
Education
Bachelor of Arts - Clinical Psychology
Sul Ross State University
Alpine, TX05-2028
High School Diploma -
Weatherford High School
Weatherford, TX05-2024
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Time management
- Regulatory compliance
- Team motivation
- Body language awareness
- Attention to detail
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- First Aid Certification - American Red Cross.
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
French
Limited Working
Timeline
Host
Spicewood Restaurant
07.2024 - Current
Waitress Trainer
Sonic
06.2022 - 03.2024
Waiter's Assistant
Montana's Restaurant
03.2022 - 09.2024
Cook's Assistant
CiCis Pizza
10.2021 - 07.2024
Bachelor of Arts - Clinical Psychology
Sul Ross State University
High School Diploma -
Weatherford High School
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