Senior Account Service Advisor
Boyd Group Gerber Automotive
Lynnwood , WA
02.2020 - Current
- Management of multiple insurance company accounts from financials, accounts receiving, and create billing for profitable yet cost effective repair estimates for guest's, company and insurance partners.
- Assignments of labor to groups of multiple employees across 5 departments through all aspects of repair procedures.
- Scheduling and writing of repairs estimates, commencement of start dates and end dates of repair planning with alternative transportation needs made for guests through the repair process.
- Provide Daily, weekly and monthly updates to guests, employees and insurance accounts to insure confidence in vehicle repair management from start to finish.
- Far exceeding expectations of goals with 98.9 percent surveys on 8 questioned aspects of guests vehicles repair presentations across the last 4 quarters in a row.
