Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Sean Gratton

Macomb County

Summary

Dynamic sales expert with proven ability to build and maintain strong customer relationships across diverse environments. Skilled in driving revenue growth through strategic networking and community engagement.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Bank of America
Grosse Pointe
12.2025 - Current
  • Cultivated strong client relationships through personalized financial guidance and support.
  • Educated customers on banking products and services to enhance financial literacy.
  • Collaborated with team members to meet customer service goals and improve satisfaction.
  • Handled complex customer inquiries and resolved issues efficiently and professionally.
  • Delivered exceptional customer service, resolving inquiries and issues promptly to ensure client satisfaction.

Sales Expert

Apple
Clinton Township
01.2023 - Current
  • Implemented structured methods to systematically uplift team morale, enhancing communication and interaction among members
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Processed customer exchanges, refunds and bill adjustments to correct product or service problems.
  • Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.
  • Achieved a 90+ NPS consistently each quarter

Sales Specialist

Apple
Novi
11.2021 - 01.2023
  • Maintained up-to-date knowledge of Apple products, features, and updates to effectively assist customers in making informed purchasing decisions.
  • Conducted product demonstrations and training sessions for customers to showcase the capabilities of Apple devices and software.
  • Utilized strong communication skills to engage with customers, build rapport, and create a positive shopping experience
  • $345,000 of revenue for a part time employee in one quarter

Dental Hygiene Assistant

BRIGHT SIDE DENTAL
Livonia
03.2021 - 11.2021
  • Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.
  • Recorded and reviewed patient medical histories.

Education

Social Work/Psychology - Social Work

Macomb Community College
Macomb
01-2027

Skills

  • Time Management
  • Team collaboration
  • Customer relationship management
  • Conflict resolution
  • Customer Service Oriented
  • Financial Product Knowledge
  • Multitasking
  • Negotiation and Closing
  • Attention to detail

Timeline

Relationship Banker

Bank of America
12.2025 - Current

Sales Expert

Apple
01.2023 - Current

Sales Specialist

Apple
11.2021 - 01.2023

Dental Hygiene Assistant

BRIGHT SIDE DENTAL
03.2021 - 11.2021

Social Work/Psychology - Social Work

Macomb Community College
Sean Gratton