Summary
Overview
Work History
Education
Skills
Timeline
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Amari Hayes

West Palm Beach,United States

Summary

Dynamic and results-driven professional with a Bachelor’s Degree in Business Administration Management from Keiser University, earned on a full football scholarship. I bring a proven track record of driving business growth, strengthening client relationships, and streamlining operations across the banking and service industries. My passion for Human Resources is fueled by hands-on experience in talent acquisition, training, and employee engagement, where I thrive in empowering people to reach their full potential. Known for exceeding expectations and delivering impact in every role, I combine a competitive spirit, leadership ability, and enthusiasm for growth to create lasting value for both organizations and their teams. I am eager to bring this energy into an HR-focused role while continuing to make a meaningful difference in any industry I serve.

Overview

8
8
years of professional experience

Work History

Relationship Banker

Bank of America
West Palm Beach, Florida
02.2025 - Current
  • Deliver personalized financial guidance by assessing client needs and providing tailored banking, lending, and investment solutions.
  • Build long-term client relationships, and drive business growth.
  • Conducted thorough financial assessments to recommend appropriate products.
  • Promote financial wellness in the community.
  • Provided tailored banking solutions to enhance customer satisfaction and loyalty.

Financial Services Associate

Amtrust Bank
West Palm Beach/Palm Beach Gardens, United States
05.2022 - Current
  • Deliver expert financial services in compliance with bank policies and serve as the primary contact for customer banking tasks, enhancing client satisfaction.
  • Engage in cross-selling banking products to foster relationship growth and provide tailored financial solutions.
  • Focus on high-quality service and adherence to bank guidelines drives measurable improvements in customer retention and overall satisfaction.

Bank Operations Coordinator/ Consultant II/ Supervisor

Amtrust Bank -Merger-(Flagstar Bank N.A.)
West Palm Beach/Palm Beach Gardens, United States
01.2023 - 02.2025
  • Promoted to the current position by building strong, trusting client relationships that significantly contributed to the team’s success in achieving previously unattainable goals.
  • Optimize branch efficiency, ensure compliance with banking regulations, and provide tailored financial solutions to enhance client retention.
  • Lead team development initiatives
  • Collaborate with management to align operations with business objectives, resulting in improved client retention, operational efficiency, and adherence to regulatory standards.

Shift Leading Manager

Jersey Mike's
West Palm Beach, United States
01.2018 - 12.2022
  • While working in retail as a full-time collegiate athlete. I ambitiously boosted sales and enhancing customer satisfaction through personalized service.
  • Consistently exceeded monthly sales targets and built lasting customer relationships using strong communication skills.
  • Resolved issues promptly to ensure a positive shopping experience, contributing to repeat business.

Shift Leading Manager (Temporary)

ABC FWS
West Palm Beach, United States
02.2022 - 06.2022
  • Managing store operations.
  • Opening and closing duties while supporting daily tasks for the management team.
  • Coordinated staff training to enhance performance and implemented strategies to improve customer satisfaction.
  • Maintained high service standards and fostered a collaborative environment.
  • Helped me develop valuable leadership and problem-solving skills while providing the financial support necessary to complete my college education.

Sales Associate/ Stock/ Shipping (Seasonal)

Armani Exchange
Palm Beach Gardens, United States
10.2020 - 01.2021
  • Consults with customers to understand their needs and preferences related to merchandise
  • Demonstrated and explained merchandise, selecting and suggesting options suitable for the customer's needs

Team Member

KFC
Riviera Beach, United States
06.2017 - 07.2018
  • Responsible for delivering great and friendly guest experiences
  • Prepare products according to operational and quality standards and serve them with enthusiasm in a clean, fast paced environment
  • Work as part of a team to meet our Guests' needs and give them a reason to come back

Education

Bachelor's Degree - Business Administration Management

Keiser University
West Palm Beach, FL
05.2022

High School Diploma -

Cardinal Newman High School
West Palm Beach, FL
05.2017

Skills

  • Leadership
  • Team Building
  • New Business Development
  • Public Speaking
  • Communications
  • Tech Savvy
  • Operations
  • Streamlining
  • Customer Relationship Management
  • Cash Handling
  • Marketing
  • Competitive Drive
  • Coaching
  • Training
  • Documentation
  • Knowledgeable Management
  • Banking
  • Time Management
  • Strategic planning
  • Creative thinking
  • Negotiation
  • Problem solving
  • Analytical thinking
  • Adaptability
  • Talent acquisition
  • Learning and development
  • Employee training
  • Recruitment
  • Performance management
  • Employee engagement
  • Client onboarding
  • Financial analysis
  • Cross-selling strategies
  • Portfolio management
  • Regulatory compliance
  • Customer relationship management
  • Loans
  • Financial planning
  • Community relations
  • Loss prevention

Timeline

Relationship Banker

Bank of America
02.2025 - Current

Bank Operations Coordinator/ Consultant II/ Supervisor

Amtrust Bank -Merger-(Flagstar Bank N.A.)
01.2023 - 02.2025

Financial Services Associate

Amtrust Bank
05.2022 - Current

Shift Leading Manager (Temporary)

ABC FWS
02.2022 - 06.2022

Sales Associate/ Stock/ Shipping (Seasonal)

Armani Exchange
10.2020 - 01.2021

Shift Leading Manager

Jersey Mike's
01.2018 - 12.2022

Team Member

KFC
06.2017 - 07.2018

Bachelor's Degree - Business Administration Management

Keiser University

High School Diploma -

Cardinal Newman High School
Amari Hayes