Sean Gregory
Trabuco Canyon,CA
Summary
Dynamic and engaging hospitality professional with extensive experience of over 17 years at Red Robin and 4 years at Chili's. Proven ability to deliver exceptional customer service while managing high-volume environments. Strong multitasking skills and a team player attitude, consistently fostering guest connections and enhancing dining experiences through effective communication and suggestive selling.
Overview
17
17
years of professional experience
Work History
Bartender/Server
Red Robin
Foothill Ranch, CA
10.2008 - Current
- Manage the entire bar in a high-volume casual dining environment, effectively managing 8-10 tables and 25+ bar guests per shift. Also making drinks for the restaurant and making togo mocktails and shakes that come from the bar. Actively participated in serving duties on days without bartending responsibilities.
- Provideed teamwork to enhance restaurant operations. Facilitated support across departments to optimize workflow and service delivery.
- Oversaw bussing operations to enhance dining experience and maintain high standards of cleanliness. Led front-of-house team in welcoming and seating guests efficiently to optimize service flow.
- Developed and maintained guest relationships, leading to increased customer loyalty and repeat visits. I pride myself on high-quality service to enhance guest experiences and satisfaction. Making sure I serve the guest and take care of the guest like they are family.
Server
Chili's
Foothill Ranch, CA
10.2009 - 09.2014
- Assisted in serving customers for over four years. Supported closing duties and managed closing shifts.
- Handled a section of 6-8 tables in a high-volume environment. Provided assistance in various roles as needed.
- Bussed tables as well as sat guests as teamwork was always needed.
- Built connections with guests. Going above and beyond to provide great service.
Education
High School Diploma -
Upland High School
Upland, CAMarketing
Saddleback College
Mission Viejo, CASkills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Outgoing personality
Engaging personality
Clear and effective communication
Menu memorization
Hospitality service expertise
Suggestive selling
New hire training
Team training and development
Food running
Timeline
Server
Chili's
10.2009 - 09.2014
Bartender/Server
Red Robin
10.2008 - Current
High School Diploma -
Upland High School
Marketing
Saddleback College