Sean Hammond
Sea Girt,NJ
Summary
Dedicated to delivering unparalleled service and ensuring utmost customer satisfaction. Excel in utilizing customer service best practices to address diverse needs. Strong commitment to providing exceptional support. Adept at exploring various solutions to effectively meet customer requirements.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Prudent Publishing Company
08.2023 - 01.2024
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interaction
- Recognized as a top performer within the department based on consistently high levels of customer satisfaction ratings
Intern
Merrill Lynch
10.2022 - 05.2023
- Maintained a clean work environment by organizing supplies and equipment regularly
- Provided technical support to colleagues regarding software applications or hardware issues
Amazon Fulfillment Associate
Amazon Warehouse
07.2021 - 01.2022
- Processed and fulfilled customer orders with a high level of accuracy and efficiency
- Performed quality checks on incoming and outgoing shipments to ensure product integrity
- Maintained a clean and organized work area, following safety protocols at all times
Education
Bachelor of Arts - Creative Writing
Sarah Lawrence College
Sea Girt, NJ05.2018
Skills
- Creative Writing
- Writing Skills
- Customer Service
- Copywriting
- Client relations
- Order fulfillment
Timeline
Customer Service Representative
Prudent Publishing Company
08.2023 - 01.2024
Intern
Merrill Lynch
10.2022 - 05.2023
Amazon Fulfillment Associate
Amazon Warehouse
07.2021 - 01.2022
Bachelor of Arts - Creative Writing
Sarah Lawrence College
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