Sean Hickson
Las Vegas,NV
Summary
Motivated professional considered talented leader and driven problem solver. Brings Multiple years of experience in a variety of different roles. Offers outstanding attention to detail and great communication skills .
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Crazy Pita
Las Vegas, NV
03.2024 - Current
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Directed and supervised team of 15 employees in daily operations.
- Collaborated with other departments to coordinate workflow processes between teams.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
Leasing Consultant
inter solutions
Las Vegas, NV
12.2022 - Current
- Tracked leads using CRM software and followed up with interested parties.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Maintained accurate records of correspondence with and from tenants.
- Encouraged prospective tenants to fill out applications after property tours.
- Built brand loyalty by delivering stellar leasing experience to residents.
- Escalated critical issues to property manager to deliver immediate resolution.
- Conducted informative and personalized tours, resulting in new leases.
- Detailed application requirements and answered questions from prospective tenants.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Supervisor
Wingstop Restaurant
Las Vegas, NV
03.2020 - 01.2023
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Worked closely with human resources to support employee management and organizational planning.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
Lifeguard
Resorts Casino
Las Vegas, NV
03.2022 - 06.2022
- Administered first aid and CPR in response to life-threatening situations.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Adhered strictly to emergency action plans.
- Watched over swimmers to respond quickly to distress situations.
- Maintained neat and clean pool area and clean water.
- Coordinated and taught instructional classes in fundamentals of swimming and water safety.
- Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
Education
High School Diploma -
Somerset Academy
Las Vegas, NV05.2021
Skills
- Competitive Research
- Collection Actions
- Customer Service
- Organized Mindset
- Common Sense Reasoning
- Creative Problem-Solving
- Relationship Building
- Reporting and Correspondence
- Clear Communication
- Sales Techniques
- Operations Management
- Client Relations
- Budget Preparation
- Staff Coordination
- Workforce Management
- Staff Development
- Financial Management
- Policy Implementation
Certification
- Servsafe Certification ( Mangers )
Timeline
Supervisor
Crazy Pita
03.2024 - Current
Leasing Consultant
inter solutions
12.2022 - Current
Lifeguard
Resorts Casino
03.2022 - 06.2022
Supervisor
Wingstop Restaurant
03.2020 - 01.2023
High School Diploma -
Somerset Academy