Sean H. Olson
Silverado
Summary
Seeking a position where I can utilize my experience in customer service and sales to grow within the company.
Seasoned in customer sales and service with a focus on fostering strong business relationships. Specialized strength in identifying customer needs, implementing effective solutions, and delivering high-quality service. Known for problem-solving skills and ability to boost customer satisfaction levels. Have improved processes and systems at previous workplaces leading to enhanced customer experience.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Barista
Starbucks, Target
San Juan Capistrano
09.2022 - Current
- Crafted high-quality beverages following established recipes and standards.
- Provided exceptional customer service in a fast-paced environment.
- Maintained cleanliness and organization of the workspace and equipment.
- Operated espresso machines and other beverage preparation tools efficiently.
- Assisted in training new baristas on procedures and best practices.
- Managed inventory levels to ensure availability of ingredients and supplies.
- Resolved customer complaints with professionalism and attentiveness.
- Collaborated with team members to enhance workflow and service speed.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
Insurance Sales Agent
Allstate
Lake Forest
09.2021 - 09.2022
- Assisted clients in selecting appropriate insurance policies tailored to their needs.
- Educated customers about coverage options and policy details for informed decisions.
- Managed ongoing client relationships to ensure satisfaction and retention of business.
- Conducted policy reviews with clients to identify potential coverage gaps and improvements.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Crew Member
Trader Joe’s
01.2019 - 09.2021
- Assisted customers with product selection and provided exceptional service.
- Stocked shelves and organized displays to enhance product visibility.
- Operated cash register and processed transactions efficiently.
- Maintained cleanliness and safety standards throughout the store.
- Collaborated with team members to ensure smooth operations during peak hours.
- Educated customers about products, promotions, and store offerings.
- Handled inventory management and conducted regular stock checks.
- Participated in team meetings to discuss workflow improvements and customer feedback.
Fitness Counselor
Fitness 19
Mission Viejo
02.2018 - 01.2019
- Conducted fitness assessments and personalized workout plans for clients.
- Provided ongoing support and motivation to members during their fitness journeys.
- Educated clients on nutrition and healthy lifestyle choices for overall wellness.
- Assisted in member retention strategies through engaging community events.
- Collaborated with team members to improve client satisfaction and service quality.
- Responded promptly to customer inquiries via telephone or email.
- Ensured that all equipment was clean and functioning properly before each use.
- Tracked inventory levels of fitness supplies such as weights and mats.
- Maintained accurate records of client attendance and performance data.
- Developed marketing campaigns targeting potential new members.
Sales Associate
Walmart
09.2012 - 06.2017
- Assisted customers in locating merchandise and provided product information.
- Operated cash register and processed transactions accurately and efficiently.
- Maintained sales floor cleanliness and organized product displays for easy access.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
Childcare Volunteer
Vineyard Community Church
12.2010 - 06.2012
- Supervised children during activities and ensured a safe environment.
- Assisted in organizing age-appropriate educational programs and crafts.
- Collaborated with staff to plan engaging worship experiences for kids.
- Maintained cleanliness and organization of play areas and supplies.
- Supported children in developing social skills through group interactions.
Telecommunications Assistant
Jett Communications
06.2010 - 09.2010
- Assisted in coordinating telecommunication services for various client needs.
- Managed equipment inventory and ensured proper maintenance of communication devices.
- Supported installation and troubleshooting of telecommunication systems and software.
- Assisted customers with technical issues related to telecommunications equipment.
Education
Certification in Bartending/Mixology -
National Bartenders School
Orange CountyHigh School Diploma - Media Works
Trabuco Hills High School
01.2008 - 01.2012
Skills
- Customer engagement
- Inventory management
- Training new staff
- Customer relationship management
- Fast-paced service
- Sales strategy development
- Problem solving
- Communication skills
- Team collaboration
- Attention to detail
- Conflict resolution
- Adaptability to change
- Time management
- Sales expertise
- Calm demeanor
- Excellent memory
- Team player
- Problem-solving
References
- Coty Lowe, Director/Manager, National Bartenders School and Staffing: Orange, (714) 289-8600
- Chris Hunnel, Maintenance, Walmart, (303) 472-0378
- Norm Jett, CEO, Jett Communications, (949) 460-9515
- Brandon Luizi, Shipping/Receiving, Joann Fabrics and Crafts, (949) 243-5304
Timeline
Barista
Starbucks, Target
09.2022 - Current
Insurance Sales Agent
Allstate
09.2021 - 09.2022
Crew Member
Trader Joe’s
01.2019 - 09.2021
Fitness Counselor
Fitness 19
02.2018 - 01.2019
Sales Associate
Walmart
09.2012 - 06.2017
Childcare Volunteer
Vineyard Community Church
12.2010 - 06.2012
Telecommunications Assistant
Jett Communications
06.2010 - 09.2010
High School Diploma - Media Works
Trabuco Hills High School
01.2008 - 01.2012
Certification in Bartending/Mixology -
National Bartenders School