Sean Hernandez
San Jose,CA
Summary
Accomplished Information Technology Manager with a proven track record at Purcell Murray Company, where I streamlined operations and enhanced cybersecurity, demonstrating strong analytical thinking and IT service management skills. Mentored staff, fostering professional growth, and led significant IT projects to completion, showcasing leadership and technical expertise.
Data analysis professional prepared to deliver impactful insights and drive business decisions. Adept in data visualization, statistical analysis, and database management, with strong focus on teamwork and adaptability. Known for reliability, analytical thinking, and results-driven approach. Skilled in SQL, Tableau Reporting and Excel, ensuring robust data solutions and strategic recommendations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Information Technology Manager
Purcell Murray Company
05.2002 - 05.2024
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Researched and recommended innovative and automated approaches to routine tasks.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
- Mentored junior IT staff members, fostering a culture of continuous learning and professional development.
- Implemented cybersecurity measures to protect sensitive information from unauthorized access or theft.
- Established robust network architecture, resulting in improved connectivity and performance across all locations.
- Utilized data visualization tools to effectively communicate business insights.
- Used statistical methods to analyze data and generate useful business reports.
- Generated ad-hoc reports to evaluate specific business requirements.
Technical Support Engineer /Database Administrator
Foundry Networks
07.2000 - 04.2002
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Created and maintained databases used for a Customer Ticket SLA enforcement, RMA and Warranty Tracking
- Developed Customized reports for daily management review
- Assisted IT Team with PC technical support
Escalation Support Engineer
Nortel Networks
04.1999 - 07.2000
- Conducted thorough post-resolution follow-ups to ensure long-term customer satisfaction and identify potential areas of improvement.
- Enhanced team productivity by providing technical guidance and mentoring to junior engineers.
Network Administrator
Profit Recovery Group
09.1998 - 04.1999
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Verified continuity of computer and InterTel AXXESS telephone system services for users..
Desktop Support Intern
Workers Compensation Fund
10.1997 - 09.1998
- Improved overall system performance by performing regular maintenance tasks on desktop computers.
- Collaborated with IT management to develop and execute an efficient desktop support strategy, ensuring consistent service levels across the organization.
Network Administrator /Computer Data Entry Operator
Marilyn Foddrill & Associates
07.1997 - 09.1998
- Installed, configured and supported local area network (LAN)
- Maintained Microsoft Access 97 databases
- Provided end user desktop support
- Input and Verified data entry
Education
High School Diploma -
Murray High School
Murray05-1997
Skills
- Technical troubleshooting
- IT asset management
- IT budgeting
- Data analytics
- Virtualization technologies
- Disaster recovery
- Application support
- Infrastructure planning
- IT service management
- Analytical thinking
- Database management
- Database monitoring
- Data migration
- Database design
- Writing queries
- Microsoft SQL
Certification
- Cisco Certified Network Associate (CCNA) - Cisco Systems.
Timeline
Information Technology Manager
Purcell Murray Company
05.2002 - 05.2024
Technical Support Engineer /Database Administrator
Foundry Networks
07.2000 - 04.2002
Escalation Support Engineer
Nortel Networks
04.1999 - 07.2000
Network Administrator
Profit Recovery Group
09.1998 - 04.1999
Desktop Support Intern
Workers Compensation Fund
10.1997 - 09.1998
Network Administrator /Computer Data Entry Operator
Marilyn Foddrill & Associates
07.1997 - 09.1998
High School Diploma -
Murray High School
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