Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sean J. Fields

Altamonte Springs

Summary

Dynamic and adaptable professional with a robust background in customer solutions, energy efficiency consulting, sales, and health and fitness leadership. Proven track record of exceeding goals, enhancing customer satisfaction, and driving operational success in high-pressure environments. Dedicated to utilizing a blend of technical expertise and interpersonal skills to deliver measurable impact and foster long-term value. Passionate about creating innovative solutions that meet diverse client needs while promoting sustainable practices.

Overview

7
7
years of professional experience

Work History

Customer Solutions Specialist

Spectrum
03.2024 - Current
  • Maintained a high level of customer satisfaction, professionalism, and courtesy during all customer interactions.
  • Achieved or exceeded weekly and monthly Customer Solutions activity goals by utilizing effective telephone-based customer retention techniques.
  • Promptly and efficiently responded to inbound sales calls, meeting required call handling metrics.
  • Addressed customer inquiries regarding billing, pricing, packaging, and account-related issues while utilizing customer relationship tactics to de-escalate customer concerns and upsell products.
  • Provided in-depth explanations of products and services to existing customers to retain business.
  • Conducted competitive analysis, demonstrating knowledge of competitors’ pricing, packaging, and products for side-by-side comparisons with Charter’s services.

Home Energy Specialist

HomeWorks Energy
04.2022 - 02.2024
  • Conduct in-depth home energy assessments, including combustion safety testing and building envelope diagnostics.
  • Leverage Mass Save Program incentives to recommend cost-effective upgrades to homeowners.
  • Create customized energy-saving reports using specialized software, contributing to increased program adoption.
  • Oversee on-site installations and ensure compliance with all program guidelines and documentation.

Apple Expert

Enjoy Technology
04.2021 - 04.2022
  • Delivered and activated Apple products directly with customers, providing high-touch, in-home support.
  • Troubleshot devices and resolved technical concerns, enhancing the customer onboarding experience.
  • Supported team operations by managing local inventory and lead briefings on product rollouts.

Field Marketer & Sales Representative

Power Home Remodeling Group
04.2019 - 11.2021
  • Spearheaded lead generation and marketing initiatives, representing the company at local events and exhibits.
  • Consulted with homeowners to assess needs and promote premium home improvement solutions.
  • Helped drive over $1 million in sales by combining persuasive communication with in-depth product knowledge.

Personal Training Director

LA Fitness
04.2018 - 04.2019
  • Managed a team of personal trainers and delivered customized fitness programs to a wide client base.
  • Surpassed revenue targets by consistently closing new training contracts and maintaining client retention.
  • Led fitness assessments, promoted health education, and fostered a results-oriented team culture.

Education

B.S. - Physical Education, Concentration in Exercise Science

Bridgewater State University
Bridgewater, MA
05.2013

Skills

  • Sales & Business Development: Consultative Sales, Lead Generation, Client Engagement, Cross-Functional Collaboration, Upselling & Retention
  • Technical & Industry: Energy Assessments, Thermal Envelope Analysis, Combustion Safety Testing, Mass Save Program, CRM & Reporting Tools
  • Leadership & Communication: Team Management, Staff Training & Coaching, Strategic Planning, Problem Solving, Public Speaking

Timeline

Customer Solutions Specialist

Spectrum
03.2024 - Current

Home Energy Specialist

HomeWorks Energy
04.2022 - 02.2024

Apple Expert

Enjoy Technology
04.2021 - 04.2022

Field Marketer & Sales Representative

Power Home Remodeling Group
04.2019 - 11.2021

Personal Training Director

LA Fitness
04.2018 - 04.2019

B.S. - Physical Education, Concentration in Exercise Science

Bridgewater State University

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