Sean Johnson
Warsaw,US
Summary
Experienced risk analyst adept at building effective processes and obtaining reliable, accurate information for decision making. Motivated Risk Analyst with experience managing large-scale projects. Dedicated to learning, growing, and succeeding. Professional with progressive experience in the field who is highly organized and detail oriented. Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the risk market. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Effective project manager and problem-solver with programming skills and a hardworking mentality. Excellent documentation and reporting abilities.
Overview
7
7
years of professional experience
Work History
Analyst Intern
Ascension
04.2024 - Current
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Responded to customer inquiries and provided technical assistance over phone.
Senior Risk Analyst
United States Transportation Command (USMC)
07.2019 - 04.2024
- Solved risk issues, improved operations, and provided excellent customer service
- Collaborated with logistical customers to determine their needs and deliver risk mitigated service
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Conducted extensive research and investigations and made recommendations for strategies to resolve issues and prevent future concerns
- Coordinated with internal stakeholders to identify and communicate complex risks to partners.
- Developed and implemented preventive maintenance procedures.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed, configured and maintained computer systems and network connections.
Program Manager
United States Marine Corps (USMC)
09.2017 - 07.2019
- Planned and oversaw proper orientation, training, development and supervision of all assigned program staff
- Improved program's success by making proactive changes to operations
- Kept track of program progress by referring to and implementing program documents, program directives
- Attended LEAN and Six Sigma events and looked for ways to apply LEAN concepts on regular basis
- Accomplishments: Resolved failed program into noteworthy program
- Completed Professional Management Professional Course
- Completed Mission Assurance Awareness Course
- Completed LEAN 6 Sigma Yellow Belt Course.
Education
General Studies - Some college
University of Maryland Global Campus
Adelphi, MDSkills
- Project management
- Data analysis
- Problem resolution
- Information Gathering
- Documentation And Reporting
- Incident Reporting
- Analytical Thinking
- Multiple Priorities Management
- Risk management processes and analysis
- Self motivated
- Organization
Accomplishments
Resolved a failed program into a noteworthy program.
Completed a Professional Management Professional Course.
Complete Mission Assurance Awareness Course.
Completed LEAN6 Sigma Yellow Belt Course.
Timeline
Analyst Intern
Ascension
04.2024 - Current
Senior Risk Analyst
United States Transportation Command (USMC)
07.2019 - 04.2024
Program Manager
United States Marine Corps (USMC)
09.2017 - 07.2019
General Studies - Some college
University of Maryland Global Campus
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