Summary
Overview
Work History
Education
Skills
Timeline
Generic

Quiana Fennell

Oshkosh,WI

Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Overview

10
10
years of professional experience

Work History

Remote Patient Scheduling Coordinator

Ascension
01.2022 - Current
  • Answer telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verify insurance coverage and obtain pre-authorizations.
  • Follow up with approximately 60 patients per day to reschedule missed appointments.
  • Confirm appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Manage multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Coordinate with other departments to facilitate seamless operation and excellent patient care.
  • Maintain accurate patient records for proper tracking of patient history and treatment.

Remote Data Entry/Account Administrative Representative

Rehabilitation Hospital of Wisconsin
02.2021 - 01.2022
  • Monitored daily tracking of open opportunities and compliance items.
  • Collected and posted payments.
  • Scheduled appointments.
  • Billed Funds/Insurance Companies.
  • Answered calls and transferred to correct department.
  • Reviewed incoming compliance items for conformity with governing documents.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Remote Patient Account Representative

Froedtert Hospital
03.2018 - 02.2021
    • Utilized computer programs to create invoices, letters, and other documents.
    • Prepared reports detailing billing actions, flags, and other key information.
    • Reconciled statements with patient records.
    • Electronically submitted bills according to compliance guidelines.
    • Engaged in clear communication with patients, families, and external pay inquiries.
    • Responded to customer inquiries and provided detailed account information.

Retail Sale and Support Associate

Nordstorm Rack
06.2015 - 04.2019
  • Answered questions regarding inventory, shipping, payments and buyer complaints.
  • Greeted and Directed Customers.
  • Ensured racks are fully stocked.
  • Provided customer feedback to the Store Mangers.
  • Conducted price and featured comparisons to facilitate purchasing.
  • Stayed up-to-date with new products/services.

Education

High School Diploma -

HOPE Christian High School
Milwaukee, WI
06-2016

Skills

  • Medical terminology
  • Appointment scheduling
  • Insurance verification
  • Calendar management
  • Salesforce
  • Customer Service
  • Verbal and Written Communication
  • Tech Proficiency
  • Attention to Details
  • Adaptability & Flexibility
  • Troubleshooting
  • CRM proficiency

Timeline

Remote Patient Scheduling Coordinator

Ascension
01.2022 - Current

Remote Data Entry/Account Administrative Representative

Rehabilitation Hospital of Wisconsin
02.2021 - 01.2022

Remote Patient Account Representative

Froedtert Hospital
03.2018 - 02.2021

Retail Sale and Support Associate

Nordstorm Rack
06.2015 - 04.2019

High School Diploma -

HOPE Christian High School
Quiana Fennell