Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
10
10
years of professional experience
Work History
Remote Patient Scheduling Coordinator
Ascension
01.2022 - Current
Answer telephone calls to offer office information, answer questions, and direct calls to staff.
Verify insurance coverage and obtain pre-authorizations.
Follow up with approximately 60 patients per day to reschedule missed appointments.
Confirm appointments one day prior to minimize missed appointments and maximize clinic utilization.
Manage multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
Coordinate with other departments to facilitate seamless operation and excellent patient care.
Maintain accurate patient records for proper tracking of patient history and treatment.
Remote Data Entry/Account Administrative Representative
Rehabilitation Hospital of Wisconsin
02.2021 - 01.2022
Monitored daily tracking of open opportunities and compliance items.
Collected and posted payments.
Scheduled appointments.
Billed Funds/Insurance Companies.
Answered calls and transferred to correct department.
Reviewed incoming compliance items for conformity with governing documents.
Presented audit findings to accounting manager after reviewing results and paperwork.
Remote Patient Account Representative
Froedtert Hospital
03.2018 - 02.2021
Utilized computer programs to create invoices, letters, and other documents.
Prepared reports detailing billing actions, flags, and other key information.
Reconciled statements with patient records.
Electronically submitted bills according to compliance guidelines.
Engaged in clear communication with patients, families, and external pay inquiries.
Responded to customer inquiries and provided detailed account information.
Retail Sale and Support Associate
Nordstorm Rack
06.2015 - 04.2019
Answered questions regarding inventory, shipping, payments and buyer complaints.
Greeted and Directed Customers.
Ensured racks are fully stocked.
Provided customer feedback to the Store Mangers.
Conducted price and featured comparisons to facilitate purchasing.
Stayed up-to-date with new products/services.
Education
High School Diploma -
HOPE Christian High School
Milwaukee, WI
06-2016
Skills
Medical terminology
Appointment scheduling
Insurance verification
Calendar management
Salesforce
Customer Service
Verbal and Written Communication
Tech Proficiency
Attention to Details
Adaptability & Flexibility
Troubleshooting
CRM proficiency
Timeline
Remote Patient Scheduling Coordinator
Ascension
01.2022 - Current
Remote Data Entry/Account Administrative Representative
Rehabilitation Hospital of Wisconsin
02.2021 - 01.2022
Remote Patient Account Representative
Froedtert Hospital
03.2018 - 02.2021
Retail Sale and Support Associate
Nordstorm Rack
06.2015 - 04.2019
High School Diploma -
HOPE Christian High School
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