Quiana Fennell
Oshkosh,WI
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
10
10
years of professional experience
Work History
Remote Patient Scheduling Coordinator
Ascension
01.2022 - Current
- Answer telephone calls to offer office information, answer questions, and direct calls to staff.
- Verify insurance coverage and obtain pre-authorizations.
- Follow up with approximately 60 patients per day to reschedule missed appointments.
- Confirm appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Manage multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Coordinate with other departments to facilitate seamless operation and excellent patient care.
- Maintain accurate patient records for proper tracking of patient history and treatment.
Remote Data Entry/Account Administrative Representative
Rehabilitation Hospital of Wisconsin
02.2021 - 01.2022
- Monitored daily tracking of open opportunities and compliance items.
- Collected and posted payments.
- Scheduled appointments.
- Billed Funds/Insurance Companies.
- Answered calls and transferred to correct department.
- Reviewed incoming compliance items for conformity with governing documents.
- Presented audit findings to accounting manager after reviewing results and paperwork.
Remote Patient Account Representative
Froedtert Hospital
03.2018 - 02.2021
- Utilized computer programs to create invoices, letters, and other documents.
- Prepared reports detailing billing actions, flags, and other key information.
- Reconciled statements with patient records.
- Electronically submitted bills according to compliance guidelines.
- Engaged in clear communication with patients, families, and external pay inquiries.
- Responded to customer inquiries and provided detailed account information.
Retail Sale and Support Associate
Nordstorm Rack
06.2015 - 04.2019
- Answered questions regarding inventory, shipping, payments and buyer complaints.
- Greeted and Directed Customers.
- Ensured racks are fully stocked.
- Provided customer feedback to the Store Mangers.
- Conducted price and featured comparisons to facilitate purchasing.
- Stayed up-to-date with new products/services.
Education
High School Diploma -
HOPE Christian High School
Milwaukee, WI06-2016
Skills
- Medical terminology
- Appointment scheduling
- Insurance verification
- Calendar management
- Salesforce
- Customer Service
- Verbal and Written Communication
- Tech Proficiency
- Attention to Details
- Adaptability & Flexibility
- Troubleshooting
- CRM proficiency
Timeline
Remote Patient Scheduling Coordinator
Ascension
01.2022 - Current
Remote Data Entry/Account Administrative Representative
Rehabilitation Hospital of Wisconsin
02.2021 - 01.2022
Remote Patient Account Representative
Froedtert Hospital
03.2018 - 02.2021
Retail Sale and Support Associate
Nordstorm Rack
06.2015 - 04.2019
High School Diploma -
HOPE Christian High School
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