Sean Johnson
North Andover,MA
Summary
Customer service professional with 15+ years in debt collections and portfolio management. Manages multiple client accounts and supports operations through leadership and process execution. Focuses on accurate, timely communication and measurable resolution of collection issues. Versatile construction professional with a background in residential carpentry and finish work. Experienced in wall framing, trim, cabinets, decks, drywall, and flooring. Committed to high-quality craftsmanship and dependable service.
Overview
19
19
years of professional experience
Work History
Carpenter
North by South property services
Derry, New Hampshire
01.2024 - Current
- Installed kitchen cabinets to enhance functionality and aesthetics of living spaces
- Laid tile flooring to improve durability and visual appeal in residential areas
- Performed various carpentry duties, including both rough and finish carpentry.
- Constructed wall framing
- Installed new windows
- Applied exterior siding to protect structures and improve curb appeal
- Interior finish trim work
- Entertainment centers
Dinos construction
Carpenter
Derry, New Hampshire
06.2022 - 01.2024
- Built structural framing for diverse building projects, ensuring stability and compliance with safety standards
- Executed finish trim work on residential properties, enhancing aesthetic appeal and functionality
- Constructed decks for outdoor living spaces, increasing usability and value of properties
- Applied drywall installation techniques in residential renovations
- Installed various types of flooring to enhance interior spaces
Debt Collection Specialist
FH Cann & assoc
North Andover, Massachusetts
03.2019 - 04.2022
- Handled collections for student loans under Department of Education contract, achieving compliance and timely resolution of accounts.
- Managed delinquent accounts for FH Cann & Assoc consumer collections teams.
- Contacted debtors by phone to discuss payment arrangements and account status.
- Reviewed account histories to verify balances, disputes, and contact information.
Debt Collection Specialist
Stephens and Michaels assoc
Salem, New Hampshire
08.2016 - 07.2019
- Oversaw delinquent accounts for Stephens & Michaels consumer collections portfolios, ensuring timely resolution and recovery of outstanding debts.
- Managed consumer debt accounts for Stephens & Michaels Associates.
- Contacted debtors to discuss payment arrangements and account balances.
- Reviewed account notes and updated collection status in systems.
Debt Collection Specialist
Nelson Watson & assoc
Haverhill, Massachusetts
01.2008 - 07.2016
- Negotiated payment arrangements with borrowers to facilitate timely debt recovery.
- Led team of 10 to 15 in executing daily operations to optimize collection processes.
- Documented call notes and promise-to-pay updates to maintain accurate collection records.
- Developed strategies to collect past due payments and minimize losses on bad debts.
Education
High School Diploma -
Whittier Regional Vocational High School
Haverhill, MA06-2002
Skills
- Debt negotiation and payment arrangements
- Portfolio management
- Compliance monitoring
- Collections expertise
- Records management
- Customer service
- Attention to detail
- Finish carpentry and cabinet installation
- Framing layout and tile setting
- Siding and hardwood flooring installation
- Sales strategies
- Problem solving
- Drywall installation
- Team supervision
- Sales
- Problem solving
- Drywall installation
- Team supervision
Timeline
Carpenter
North by South property services
01.2024 - Current
Dinos construction
Carpenter
06.2022 - 01.2024
Debt Collection Specialist
FH Cann & assoc
03.2019 - 04.2022
Debt Collection Specialist
Stephens and Michaels assoc
08.2016 - 07.2019
Debt Collection Specialist
Nelson Watson & assoc
01.2008 - 07.2016
High School Diploma -
Whittier Regional Vocational High School