Sean Jonz
Coeur d Alene,Idaho
Summary
I am a dedicated, personable, and highly motivated individual. I have proven myself in multiple fields with different metrics and goals. I have consistently proven to be a team player with great communication skills while also maintaining high personal standards. I'm seeking a position in a progressive company with an emphasis on substance use disorders and mental health screening and treatment.
Overview
17
17
years of professional experience
Work History
Community Care Program Manager
SW Idaho Area On Aging
06.2023 - Current
- Provide training, support, and education to care givers and assist in developing long-term service and goals.
- Conduct home visits and determine eligibility based off assessment and screening results.
- Provide personalized case management services to support stress reduction.
- Set up and promote Community Care Program through networking and education events.
Business Development Consultant
Post Falls Volkswagen
08.2022 - 03.2023
- Responsible for internet, phone and showroom car sales.
- Always met monthly sales quotas.
- Skilled in building rapport with customers and all aspects of customer service.
Product Specialist
Mike White Ford
07.2019 - 07.2022
- Responsible for internet, phone and showroom car sales
- Always met monthly sales quotas
- Skilled in building rapport with customers and all aspects of customer service
Service Advisor
US Bank Coeur d
09.2018 - 07.2019
- Answering incoming calls and assisting customers with questions and concerns related to their credit card accounts.
- Properly diagnosing customer needs and proactively educating them about the features and benefits of credit card products and services.
- Effectively utilizing system applications to achieve desired outcome.
- Documenting required information via system applications.
Financial Solutions Supervisor
Alliance Data Coeur d Alene
06.2017 - 07.2018
- Maintained supervision of team of 20 associates.
- Responsible for team hitting all required monthly goals/metrics.
- Performed call calibrations, staff observations and required administrative duties.
- Trained all team members weekly and monthly to ensure required training metrics were achieved.
Developmental Disabilities Director
Embassy/SL Start Coeur d
11.2006 - 01.2017
- Direct and maintain the Adult and Children’s Developmental Therapy programs.
- Complete and maintain current intake and annual paperwork, assessments/ evaluations, service plans, data reviews and progress reports for participants.
- Ensure optimal program quality for participants through continual training and follow-through.
- Maintain knowledge of and compliance with all internal company policies and state regulations, Select, supervise, coordinate, and direct training for a direct care team.
- Orchestrate and complete marketing outreach and networking across Idaho for the five DDA branches.
- Maintain positive relationships and regular communication with Service Coordinators, the Department of Health and Welfare, other service providers, family members/advocates, school districts and community members.
Education
Master of Arts - Behavioral Health
Eastern Washington University
Cheney, WA12.2023
Bachelor of Arts - Special Education
University of Idaho
Coeur D'Alene, ID06.2003
Bachelor of Arts - Economics
University of Idaho
Moscow, ID06.1993
Skills
- Case Management
- Substance Abuse
- Mental Health
- Addiction Studies
- Therapeutic Modalities
- Public Speaking/Presentation
- Marketing/Networking
Timeline
Community Care Program Manager
SW Idaho Area On Aging
06.2023 - Current
Business Development Consultant
Post Falls Volkswagen
08.2022 - 03.2023
Product Specialist
Mike White Ford
07.2019 - 07.2022
Service Advisor
US Bank Coeur d
09.2018 - 07.2019
Financial Solutions Supervisor
Alliance Data Coeur d Alene
06.2017 - 07.2018
Developmental Disabilities Director
Embassy/SL Start Coeur d
11.2006 - 01.2017
Master of Arts - Behavioral Health
Eastern Washington University
Bachelor of Arts - Special Education
University of Idaho
Bachelor of Arts - Economics
University of Idaho
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