SHAKIRA GREAR
Chicago,IL
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, with proven interpersonal skills. Capable of working independently and rapidly acquiring new competencies. Experienced with team leadership, project management, and strategic planning. Utilizes effective communication and organizational skills to drive program success. Track record of fostering collaborative environments and achieving targeted outcomes.
Overview
17
17
years of professional experience
Work History
Community Care Program Supervisor
Sahara HomeCare
02.2024 - Current
- Maintained accurate case records and documentation per agency guidelines.
- Assessed client needs to develop tailored plans of care and supervised service implementation.
- Supervised home care staff, ensuring adherence to organizational policies and procedures.
- Ensured compliance with local, state, and federal regulations regarding home care services.
- Conducted regular performance reviews to identify areas for staff improvement.
- Coordinated daily scheduling of home care staff to effectively meet client needs
- Manage a 100-client caseload and supervise 90 home care aides, maintaining 95%+ service coverage and high client satisfaction.
Fulfillment Operations Manager
Target
09.2019 - 04.2024
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives.
- Improved fulfillment execution by lowering INF rate and increasing order accuracy, directly supporting store sales and guest experience metrics.
- Led cross-functional coordination between fulfillment, inventory, and front-end teams to maintain service excellence.
- Planned and managed crew schedules for Fulfillment operations in line with business and project demands.
- Led a team of 60 fulfillment associates in a high-volume retail distribution environment, consistently achieving 98–100% daily order completion goals.
- Created schedules based on store forecasts, ensured completion of associate trainings, conducted interviews to meet staffing needs, and managed hiring and terminations to maintain optimal team performance.
Guest Service Manager
Target
08.2009 - 09.2019
- Managed front-of-store operations, resolving returns and guest issues efficiently, improving guest satisfaction scores to 95%+.
- Maintained a 95%+ positive guest feedback rating by coaching team on service excellence.
- Increased accuracy at the guest service desk by 15%, reducing errors and discrepancies
- Coached and mentored a team of 10+ associates, successfully developing 4 team members into Team Leaders
- Recognized by the district for outstanding leadership.
Education
Associate of Arts - Social Work
Malcolm X College
Chicago, IL05-2025
Skills
- Case management
- Effective communication
- Data analysis
- Microsoft Office Suite
- Excel proficiency
- Administration skills
- Coaching and mentoring
- Deadline management
- Verbal and written communication
- Team collaboration
Timeline
Community Care Program Supervisor
Sahara HomeCare
02.2024 - Current
Fulfillment Operations Manager
Target
09.2019 - 04.2024
Guest Service Manager
Target
08.2009 - 09.2019
Associate of Arts - Social Work
Malcolm X College