Summary
Overview
Work History
Education
Skills
Timeline
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Sean Kapp

Salem,OH

Summary

Results-driven IT professional with over twenty years of hands-on experience designing, deploying, and managing robust network and server infrastructures. Proven expertise in Windows Server environments, VMware virtualization, VoIP systems, and comprehensive backup and disaster recovery strategies. Adept at troubleshooting complex issues across mixed-platform environments and delivering high-uptime solutions. Demonstrated leadership in managing small technical teams, mentoring junior staff, and coordinating cross-departmental projects to improve service delivery and infrastructure resilience. Known for a proactive mindset, strong documentation skills, and a commitment to operational excellence.

Overview

9
9
years of professional experience

Work History

IT Manager

Hollywood Gaming at Mahoning Valley Race Course
06.2022 - Current
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

Infrastructure Administrator

Hollywood Gaming at Mahoning Valley Race Course
04.2017 - 06.2022
  • Administered and maintained core infrastructure components including Windows Servers, Active Directory, DNS, DHCP, and file services
  • Deployed, configured, and supported VMware vSphere environments, optimizing virtual workloads and ensuring high availability
  • Managed network infrastructure, including switches, routers, VLANs, and firewalls to support secure, scalable connectivity
  • Installed, configured, and maintained VoIP systems including 3CX and Cisco UC solutions, ensuring seamless voice communication across the organization
  • Developed and enforced backup and disaster recovery strategies using Rubrik ensuring minimal data loss and fast recovery
  • Performed system patching, updates, and monitoring to maintain security compliance and performance standards
  • Worked closely with vendors and third-party providers for hardware/software support and escalations

IT Technician

Hollywood Gaming at Mahoning Valley Race Course
07.2016 - 04.2017
  • Provided Tier 1 and Tier 2 technical support for desktops, laptops, printers, and mobile devices in Windows environments
  • Installed, configured, and maintained hardware and software for end-users, ensuring optimal performance and uptime
  • Supported Windows Server environments including user account management via Active Directory and Group Policy
  • Performed routine maintenance and monitoring of backup systems and antivirus solutions to ensure data integrity and security
  • Diagnosed and resolved network connectivity issues involving switches, access points, and structured cabling
  • Set up and imaged workstations using standard deployment tools to streamline onboarding and replacements
  • Documented support tickets, resolutions, and technical procedures to enhance knowledge sharing and consistency
  • Assisted with IT inventory management, procurement, and equipment lifecycle tracking

Education

Associate of Science - Computer And Network Systems Technology

Pittsburgh Technical Institute
Okdale, PA

Skills

  • IT asset management
  • Network administration
  • Technical troubleshooting
  • Team development

Timeline

IT Manager

Hollywood Gaming at Mahoning Valley Race Course
06.2022 - Current

Infrastructure Administrator

Hollywood Gaming at Mahoning Valley Race Course
04.2017 - 06.2022

IT Technician

Hollywood Gaming at Mahoning Valley Race Course
07.2016 - 04.2017

Associate of Science - Computer And Network Systems Technology

Pittsburgh Technical Institute

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