Sean Key, MBA, DPT
Greensboro,NC
Summary
Data-driven healthcare operations leader with 14+ years in utilization management, clinical operations, and workflow optimization. Expert in Excel, data analysis, KPI development, and root-cause investigation. Proven ability to build, launch, and scale clinical programs that reduce cost, improve patient outcomes, and strengthen provider performance. Passionate in identifying and developing automated insights using AI and data analytics to support data-driven decision-making. Effective at managing multiple projects supporting multiple stakeholders. Excited to follow created programs across lifecycle with modifications made as needed to support a fast-paced, rapidly changing environment.
Overview
15
15
years of professional experience
Work History
Clinical Team Manager, Medical & Clinical Operations
Optum Home & Community Care
Greensboro, NC
08.2021 - Current
- - Lead clinical operations optimization initiatives improving authorization workflows and reducing unnecessary utilization by 10% in 2025.
- - Conduct advanced Excel analyses (pivot tables, lookups, variance review) to identify trends, barriers, and cost drivers.
- - Develop KPI dashboards and audit-ready reporting to monitor performance and support compliance alignment.
- - Partner with product, analytics, and data science teams to translate operational needs into system requirements.
- - Improve provider and plan collaboration by resolving escalations and optimizing documentation.
Skilled Inpatient Care Coordinator
naviHealth/Optum Home & Community Care Transitions
Greensboro, NC
07.2020 - 08.2021
- - Performed discharge planning using CMS criteria to reduce readmissions.
- - Identified patient barriers and designed alternative discharge solutions improving safety and efficiency.
- - Supported appeals and authorizations with strong documentation and regulatory accuracy.
Physical Therapist / Rehab Team Lead
Broad River Rehab & HealthPRO Heritage
NC
01.2011 - 01.2020
- - Developed clinical programs to reduce denials and improve reimbursement alignment.
- - Trained interdisciplinary teams and improved documentation workflows.
- - Standardized clinical processes improving performance, outcomes, and patient satisfaction.
Education
MBA - Project Management
Capella University
Doctor of Physical Therapy -
Winston-Salem State University
Master of Physical Therapy - undefined
Winston-Salem State University
BA - Exercise & Sports Science
UNC Chapel Hill
Skills
- Clinical Operations Program Development Excel (Advanced) Data Analysis KPI Reporting Workflow Optimization Root-Cause Analysis Value-Based Care Utilization Management Regulatory Compliance (CMS, NCQA, URAC) Cross-Functional Leadership Process Improvement Product Requirements Project Management
ADDITIONAL HIGHLIGHTS
- - Excel super-user: formulas, pivots, validation logic, audit checks.
- - Experienced with dashboards and data visualization.
- - 100% manager effectiveness rating.
- - Strong problem-solving mindset focused on improving patient experience and reducing healthcare costs.
Timeline
Clinical Team Manager, Medical & Clinical Operations
Optum Home & Community Care
08.2021 - Current
Skilled Inpatient Care Coordinator
naviHealth/Optum Home & Community Care Transitions
07.2020 - 08.2021
Physical Therapist / Rehab Team Lead
Broad River Rehab & HealthPRO Heritage
01.2011 - 01.2020
Master of Physical Therapy - undefined
Winston-Salem State University
BA - Exercise & Sports Science
UNC Chapel Hill
MBA - Project Management
Capella University
Doctor of Physical Therapy -
Winston-Salem State University