Sean Kimmel
Hanover,PA
Summary
Dynamic business owner with a proven track record at Kimmels Quality Detailing LLC, excelling in customer relations and operations management. Skilled in social media marketing, I successfully boosted revenue by identifying new business opportunities. A strong leader, I foster teamwork and collaboration, ensuring exceptional service delivery and client satisfaction.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Business Owner
Kimmels Quality Detailing LLC
4639 Grandview Rd
05.2017 - Current
- Developed business plans outlining operational strategies and market analysis.
- Assisted in managing daily operations to ensure smooth workflow and customer satisfaction.
- Implemented marketing strategies using social media platforms to increase brand visibility.
- Coordinated with suppliers to maintain inventory levels and negotiate favorable terms.
- Built relationships with clients through exceptional customer service and engagement initiatives.
- Adapted quickly to challenges, demonstrating problem-solving skills in various scenarios.
- Established strong customer relationships through excellent communication and attentive service.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Lead Route Driver
Auto Appearance Specialist
Manchester, MD
02.2022 - 01.2025
- Navigated designated routes efficiently, ensuring timely delivery of goods.
- Managed vehicle maintenance and inspections to uphold safety standards.
- Assisted in training new drivers on route protocols and company policies.
- Monitored inventory levels and coordinated with warehouse staff for replenishment.
- Communicated effectively with customers to resolve delivery issues promptly.
- Streamlined delivery processes, reducing transit times through route optimization strategies.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Received, counted and inspected inventory for delivery.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Supported business growth initiatives by actively participating in promotional events and providing valuable feedback to management.
Assistant Service Manager
Lots for Less
Hanover, PA
02.2016 - 03.2017
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
- Followed up with customers during and after installations to verify satisfaction.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Met with customers to discuss service needs and offer available solutions.
- Collaborated with cross-functional teams to resolve complex customer issues, enhancing overall service experience.
- Collaborated with sales staff to provide comprehensive support for new vehicle purchases and ongoing maintenance needs.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Increased overall efficiency within the department by optimizing workflow processes and eliminating bottlenecks in service delivery.
- Resolved customer complaints in professional and timely manner.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Automotive Detail Manager
Hanover Nissan
Hanover, PA
07.2014 - 01.2016
- Managed daily operations of automotive detailing team, ensuring high-quality service delivery.
- Developed and implemented training programs to enhance staff skills and efficiency.
- Oversaw inventory management, optimizing supply levels for detailing products and equipment.
- Established quality control procedures to maintain consistent service standards across all vehicles.
- Conducted regular inventory checks, managing supplies and equipment to optimize workflow and reduce downtime.
- Streamlined detailing processes for increased efficiency and productivity, implementing standardized procedures within the team.
- Fostered a positive work environment by consistently demonstrating strong leadership skills, emphasizing teamwork and open communication among staff members.
- Maintained a clean and organized work environment, ensuring safety standards were consistently met throughout operations.
- Assessed staffing needs and participated in hiring process, selecting candidates well-suited for the demands of the role.
- Maintained close attention to detail when evaluating completed work, identifying opportunities for improvement in subsequent projects.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Oversaw inventory, equipment maintenance and bay cleaning.
Store Manager
Smooth Finishes - Car Wash & Detail Center
Hanover, PA
06.2011 - 06.2014
- Led store operations, optimizing inventory management and enhancing product placement strategies.
- Mentored staff, fostering a collaborative environment that improved team performance and customer service.
- Implemented training programs, increasing employee knowledge of products and sales techniques.
- Analyzed sales data to identify trends, driving strategic decisions for promotions and merchandising initiatives.
- Coordinated scheduling and staffing, maximizing workforce efficiency to meet customer demands effectively.
- Enhanced customer experience through tailored in-store events and community engagement initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Supervised guests at front counter, answering questions regarding products.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
GED -
Gettysburg High School
Gettysburg, PASkills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Entrepreneurial personality
- Relationship building
- Work Planning and Prioritization
- Project management
- Business development
- Performance improvement
- Operations management
- Social media marketing
- Quality assurance
- Negotiation
- Team leadership
- Teamwork and collaboration
Timeline
Lead Route Driver
Auto Appearance Specialist
02.2022 - 01.2025
Business Owner
Kimmels Quality Detailing LLC
05.2017 - Current
Assistant Service Manager
Lots for Less
02.2016 - 03.2017
Automotive Detail Manager
Hanover Nissan
07.2014 - 01.2016
Store Manager
Smooth Finishes - Car Wash & Detail Center
06.2011 - 06.2014
GED -
Gettysburg High School