Sean King
Lyndhurst,OH
Summary
Dynamic IT Help Desk Technician with a proven track record at Proper Access, excelling in software/hardware installation and application support. Enhanced customer satisfaction through effective problem-solving and timely solutions, while improving team productivity as a Supervisor at the University of Cincinnati. Strong communicator dedicated to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
IT Help Desk Technician
Proper Access
09.2024 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Food Delivery Driver
Snag
01.2025 - 08.2025
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Supervisor
University of Cincinnati
08.2022 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Information Technology
University of Cincinnati
Cincinnati, OH04-2024
Skills
- Software/Hardware installation
- VPN configuration
- Printer setup
- Application support
Timeline
Food Delivery Driver
Snag
01.2025 - 08.2025
IT Help Desk Technician
Proper Access
09.2024 - Current
Supervisor
University of Cincinnati
08.2022 - 09.2024
Information Technology
University of Cincinnati
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