Sean Kruk
Austin,TX
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer who is successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Trainer
Family Entertainment Group Kalahari Resorts
- Developed and implemented successful onboarding program.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed and evaluated training effectiveness and program outcomes.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Contributed to reductions in employee turnover by revamping training programs.
Shift Supervisor
Family Entertainment Group Kalahari Resorts
- Managed staff training and supervision.
- Trained new employees and delegated daily tasks and responsibilities.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Completed store opening and closing procedures and balanced tills.
- Completed cash and credit card transactions accurately using POS software.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Troubleshot equipment to reduce service calls and downtime.
Location Supervisor
Family Entertainment Group Kalahari Resorts
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Defined clear targets and objectives and communicated to other team members.
- Mentored junior staff members, fostering professional growth and development within the team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted staff training sessions on industry best practices, enhancing the skill set of team members for better results.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Arcade Attendant
Family Entertainment Group Kalahari Resorts
10.2020 - Current
- Running the redemption counter, escape rooms, and arcade floor, and interacting with guests firsthand
- Ran the POS systems whenever needed
- Assisted any Attendant who needed help with approvals, big ticket items, general questions, or guest issues as they arose
- Responsible for cleaning and closing areas when done
- Assisted in running escape rooms and selling as many spots as possible
- Also responsible for assisting guest through room and giving an intro to every group to make sure the fun mood was set
- Assisting all customers whenever an issue arises whether it be a game error or a ticket error, or even showing them around the resort
- In charge of monitoring the location traffic at Tom Foolery's located at Kalahari Resorts and ensuring attendants and supervisors are running smoothly
- Responsible for closing the location alone and making sure it is clean and the morning crew is set up for the next day
- Assisted in the training of new employees to adapt them to a resort with foot traffic of thousands of guests a day
- Personally, helped the AGM responsible for training come up with new ways and ideas to help suit the training needs for new employees
- Constantly updated the FEG training manual and helped develop it for our Location's needs as they changed
- Was responsible for writing the training for one of our biggest attractions and helping the attendant advertise it to other guests
- Maintained a strong relationship with staff to make sure they were getting the help they needed
- Constantly checked in on staff to see how they were doin and how we could better assist them
- Advertised and checked our Location's Suggestion box every shift to see how we could improve the work environment
- Promoted a fun work environment to help boost morale for a better guest experience
- Personally helped write some of the Standard Operating Procedures for the whole location
- Counted and took inventory of all banks and submitted a daily report with total revenue over the given day
- Kept constant communication on location messaging app making sure all needs and accommodations were met
- Checking off all tasks on a daily and nightly checklist
- Assisted in testing all 200+ games and attractions every week and submitting them to corporate
- Responsible for assisting in writing certification test for largest and newest manned attraction
- Updating tasks sheets whenever needed to better suit closing needs of the location
- Keeping all staff updated on announcements handed down by management
- Created the Training Group Chat and improved communication between all trainers that is still used today
- Interviewed any potential new employees as needed
- Patrolled the floor and looked for any dirty games, trash, errors, confused guests
- Assisted in updating the Location Newsletter with any notes from management and promoted Employee Appreciation to boost morale including spotlights, what they excelled at, and any helpful tips for busy season
- Helped write the training 'Skill-Outs' and helped grade any employee submissions while evaluating where they were at in training
- Checked every training booklet every Saturday and updated the Training Manager on where they were at
- Performed a walk-through at the start of every shift and looked for any missed tasks, tasks that needed to be done during the shift, any game start-up issues, and prepped for the shift.
Cashier/Shift Manager
Popeyes
05.2020 - 10.2020
- In charge of running drive-thru quickly and effectively and providing excellent guest service
- In charge of opening store and prepping everything for the day
- In charge of closing store and delegating what needs to be cleaned and put away for the evening including setting up for the next day
- Responsible for counting drawers, safe, and inventory at end of night
- Responsible for training all new employees
- Communicating with District Manager and meeting time goals given by corporate.
Food Runner and Expo
Expo at Flix Brewhouse
12.2018 - 02.2020
- In charge of delivering food to guests ordering during the movie
- Able to move quickly and quietly to not disturb guests
- Strong leadership to delegate to other runners how to get food out effectively and quickly
- Always puts guests first
- Delegated closing duties to all runners and was in charge on when to send them home and close my station
- Responsible for closing runner line and drink station down every night and prepped for next morning's crew by taking stock in food items, prepping dipping sauces, taking dishes back to the wash, prepping baskets, and cleaning the employee break room and theaters
- Helped train new employees to ensure they had the skills they needed to operate
- Used the walkie to be in constant communication on orders and when to deliver.
Self-Checkout Host
Walmart
06.2018 - 12.2018
- In charge of helping customers with various situations including price match, item lookup, and assisting with other issues that may have come up including cleanliness
- Helped train any new employees
- Ready to jump on a register whenever needed.
Education
High school diploma -
Round Rock High School
Round Rock, TX05.2018
Skills
- Guest Services (6 years)
- Writing Skills
- Leadership (4 years)
- Training Program Design
- Data Entry
- Data organization
- Training material development
- Planning and coordination
- Employee Relations
- POS (6 years)
- Customer service
- Supervising experience
- Shift management
- Restaurant experience
- Communication skills
- Management
- Front desk
- Team management
- Creative Problem-Solving
- Orientation and Onboarding
- Attention to Detail
- Employee Interviewing
Certification
Driver's License, 05/01/18, 05/01/24
Additional Information
Maya Ramos, (512) 914-8629, Alexander Baker, (978) 652-6024, Blake Timbs, (570) 807-8040, Andria Blizzard, (512) 786-5835, David Hyden, (737) 259-9189
Personal Information
Work Permit: Authorized to work in the US for any employer
Awards
FEG REACH Award, 08/01/22, Was voted for by work peers as someone who encompasses the company's core values and mission
statement.
Timeline
Arcade Attendant
Family Entertainment Group Kalahari Resorts
10.2020 - Current
Cashier/Shift Manager
Popeyes
05.2020 - 10.2020
Food Runner and Expo
Expo at Flix Brewhouse
12.2018 - 02.2020
Self-Checkout Host
Walmart
06.2018 - 12.2018
Trainer
Family Entertainment Group Kalahari Resorts
Shift Supervisor
Family Entertainment Group Kalahari Resorts
Location Supervisor
Family Entertainment Group Kalahari Resorts
High school diploma -
Round Rock High School
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