Sean Leary
Lexington,MA
Summary
A highly motivated, results-oriented professional with over two decades of experience in digital customer experience, marketing, sales, and technical product support. Demonstrates a proven ability to drive significant results, lead diverse, cross-functional teams, and cultivate engaging customer experiences. Eager to contribute to a dynamic organization dedicated to delivering exceptional customer experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Manager-Product Development
Verizon Business
Boston
08.2017 - Current
- Orchestrated the end-to-end development and ongoing management of comprehensive portal experiences, specifically tailored to a designated product portfolio. This encompassed everything from initial conceptualization and design to implementation, testing, and continuous optimization, ensuring a seamless and intuitive user journey for all stakeholders.
- Conducted comprehensive customer-facing portal demonstrations, effectively showcasing features, functionalities, and system updates to drive user adoption and enhance overall understanding.
- Facilitated interactive training sessions to educate users on optimal portal utilization, troubleshooting, and best practices. Actively gathered and meticulously documented user feedback during and after demonstrations, providing valuable insights for future portal enhancements and feature prioritization to the development team.
- Contributed to a continuous improvement cycle by identifying pain points and recommending solutions, ultimately improving user experience and satisfaction.
- Spearheaded collaborative efforts with diverse cross-functional teams, encompassing design, marketing, legal, sales, and IT development. This involved orchestrating seamless communication and strategic alignment to ensure efficient product delivery from conceptualization to launch.
- Developed and maintained detailed customer journey maps to ensure an optimal experience across all phases of the product lifecycle, directly influencing product design and feature prioritization.
- Authored, edited, and assessed business user stories within product development tools (Jira) to define critical development requirements for portal experience creation.
- Manage the entire lifecycle of post-portal user experiences, from design and development to ongoing optimization, ensuring seamless, engaging user journeys through a holistic approach of understanding needs, implementing solutions, and iterative improvements based on feedback and data.
- Verizon Business provides technology and communications solutions to businesses and government agencies. Website: https://www.verizon.com/business/
- Verizon Business Internet Portal, launched in March 2023, has tracked approximately 86,000 unique customers and over 1.6 million page views since its inception, demonstrating successful product launch and market acceptance.
Senior Consultant-Channel/Field Marketing
Verizon Business
Boston
01.2012 - 07.2017
- Collaborated directly with partners to devise sales and marketing programs, and to cultivate plans for increasing awareness and funnel engagement.
- Managed a special project involving the development and oversight of the product services portfolio across indirect partners, ensuring a coherent approach to sales and the formulation of future roadmaps.
- Contributed to over $3 million in sales bookings by collaborating with Product Management on sales awareness campaigns to drive over 16,000 renewal sales.
- Generated $800k in new sales during the inaugural year as the primary marketing contact for new renewal sales, encompassing training, lead management, on-site support, and promotional initiatives.
- Facilitated new product and feature introductions to sales channels, including training sessions, collateral development, and post-sales assistance.
- Orchestrated the launch of new ordering systems, optimizing sales processes and decreasing quote-to-revenue cycles.
- Initiated a contract redesign program across partner channels, streamlining terms and implementing auto-renewal to secure revenue and minimize sales interactions.
- Verizon Business provides technology and communications solutions to businesses and government agencies. Website: https://www.verizon.com/business/
- Led primary vendor initiatives, emphasizing the enhancement of digital awareness and sales opportunities within Verizon Business Markets teams.
- Program highlights: Directed 120 Marketing Qualified Opportunities to sales teams, identifying approximately 15 new sales opportunities.
- Facilitated the syndication of 1,863 leads into a Network nurture campaign.
- Generated approximately 10,000 net new contacts for utilization in nurture campaigns from year-end 2015 into 2016.
- Achieved 4,346 click-throughs to Verizon sites.
Solutions Architect
Verizon Business
Boston
05.2004 - 12.2011
- Collaborated with internal and external teams to develop customer-specific solutions network and equipment solutions.
- Consulted directly with clients on technical design and implementation, pre- and post-sale.
- Managed network-based product pricing, design, and project management for Verizon.
- Delivered technical and pricing designs for over 700 customer network opportunities, generating 195 sales and generating $4.5M in recurring revenue.
- Verizon Business provides technology and communications solutions to businesses and government agencies. Website: https://www.verizon.com/business/
Enterprise Sales Support
Verizon Business
Boston
05.2003 - 04.2004
- Prepared monthly sales reports for sales teams and directors, tracking year-to-date progress and ensuring alignment with end-of-year objectives.
- Collaborated with the sales operations team to monitor $26M in sales approvals for compensation purposes.
- Created customer data portfolios to optimize resource allocation and monitor customer performance across diverse services.
- Verizon Business provides technology and communications solutions to businesses and government agencies. Website: https://www.verizon.com/business/
Account Manager
Verizon Business
Maynard
05.2003 - 04.2004
- Managed 500 customer accounts, initiating outbound calls to propose Verizon solutions and develop contacts.
- Developed and maintained key relationships, proactively offering new products to help customers achieve business goals.
- Achieved 98% of plan in 2001, contributing 130% to team quota.
- Achieved 94% of a $1.8M plan in 2002.
- Verizon Business provides technology and communications solutions to businesses and government agencies. Website: https://www.verizon.com/business/
Corporate Sales Management Trainee
Hyatt Corporation
Deerfield
06.2000 - 02.2001
- Orchestrated the sale of function and room space to corporate clients.
- Acquired new corporate clients through targeted sales initiatives and direct outreach.
- Managed and retained existing high-profile accounts through strategic follow-up and comprehensive customer satisfaction surveys.
- Hyatt Corporation is a global hospitality company that manages, franchises, owns, and develops hotels, resorts, and residential properties. Website: https://www.hyatt.com/
Education
Masters in Business Administration - Marketing
Suffolk University
Boston05.2006
Bachelor of Science - Hospitality Business Management
University of Massachusetts-Amherst
Amherst, MA05.2000
Certificate Course - Social Media Marketing
Rutgers University
Online05.2000
Skills
- Task management systems
- Communication proficiency
- Teamwork skills
- Strategic problem-solving
- Leadership experience
- Adaptability and flexibility
- Cross-departmental leadership
Certification
ITIL Certified
Volunteer Experience
- Board of Director Member, Children Center of Lexington, Lexington, MA, 06/01/00, 02/28/01, Assisted with financial approvals, issue resolution, strategic growth, and fundraising.
- Volunteer Ski Instructor, Lakes Region Disabled Sports, Gunstock Mountain, Gilford, NH, 12/01/16, 03/17/18, Support the Adaptive ski program that facilitates getting people with disabilities out on the mountain to ski/snowboard.
- Vice Chair-Volunteering, Walker School, Needham, MA, 01/03/05, 01/01/13, Planned and led both volunteering activities at the school as well as fundraising.
- Soccer Coach, Lexington United Soccer, Lexington, MA, 09/07/24, 10/31/25, Head coach within the LUSC soccer program, currently coaching 1st grade.
Timeline
Senior Manager-Product Development
Verizon Business
08.2017 - Current
Senior Consultant-Channel/Field Marketing
Verizon Business
01.2012 - 07.2017
Solutions Architect
Verizon Business
05.2004 - 12.2011
Enterprise Sales Support
Verizon Business
05.2003 - 04.2004
Account Manager
Verizon Business
05.2003 - 04.2004
Corporate Sales Management Trainee
Hyatt Corporation
06.2000 - 02.2001
Masters in Business Administration - Marketing
Suffolk University
Bachelor of Science - Hospitality Business Management
University of Massachusetts-Amherst
Certificate Course - Social Media Marketing
Rutgers University