Summary
Overview
Work History
Education
Skills
Certification
Timeline
I-CAR
Generic

Sean Leonard

Olmsted Township,OH

Summary

Dynamic and results-driven appraiser with extensive experience at Erie Insurance, skilled in CCC One and client communication. Proven track record of enhancing customer satisfaction and expanding market reach through strategic partnerships. Adept at delivering accurate appraisals and negotiating settlements, ensuring compliance and quality in all evaluations.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Appraiser / Asst Mgr

Sirl's Automotive
04.2023 - 07.2025
  • Managed multiple projects simultaneously while maintaining a commitment to quality workmanship.
  • Documented condition and special features to provide accurate estimations.
  • Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.
  • Delivered high-quality appraisal reports within strict deadlines, ensuring client satisfaction.
  • Assisted clients in understanding the appraisal process, setting realistic expectations for outcomes.
  • Answered customer questions and provided information about findings.
  • Identified potential inaccuracies before submission by carefully proofreading all appraisal reports.

Sr. Material Damage Appraiser

Erie Insurance
04.2000 - 04.2023
  • Increased company's market reach by expanding network of approved repair shops and service providers. Added numerous Direct Repair Programs.
  • Contributed to company revenue growth by identifying opportunities for additional services or product offerings during appraisals.
  • Successfully negotiated settlements with claimants and insurers.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Managed workload effectively to reduce turnaround times for appraisals, prioritizing urgent cases when necessary.
  • Collaborated with repair facilities to negotiate cost-effective repairs, ensuring high-quality workmanship for clients.
  • Established trust through accurate evaluations, minimizing potential disputes or rejections.
  • Participated in ongoing training programs to maintain certifications and enhance professional development as a Material Damage Appraiser.
  • Improved customer satisfaction with timely appraisals, effectively communicating findings to stakeholders.
  • Managed multiple assignments simultaneously while maintaining a high level of attention to detail and accuracy.
  • Assisted colleagues in resolving complex cases involving multiple parties or unusual circumstances surrounding a claim.
  • Supported company objectives by consistently meeting or exceeding performance metrics for appraisal turnaround times and customer satisfaction scores.
  • Developed strong relationships with adjusters and claims representatives, facilitating efficient communication and collaboration during the appraisal process.
  • Evaluated total loss vehicles efficiently by assessing damage, calculating repair costs, and determining salvage value.
  • Provided exceptional customer service during site visits, addressing concerns and answering questions about the appraisal process.

Education

Bachelor of Arts - Communications

Kent State University
Kent, OH

Skills

  • Fluent in CCC One (familiar with other programs)
  • Client communication
  • Visual inspections

Certification

  • I-CAR certifications

Timeline

Appraiser / Asst Mgr

Sirl's Automotive
04.2023 - 07.2025

Sr. Material Damage Appraiser

Erie Insurance
04.2000 - 04.2023

Bachelor of Arts - Communications

Kent State University

I-CAR

Gold Class

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Sean Leonard