Isaac Valenciano
Aurora,CO
Summary
Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Virtual/Field Auto Damage Appraiser
Hartford Fire Insurance
08.2005 - Current
- With use of Digital tools utilized multiple estimating channel options quickly and efficiently in assigned Territory assuring that quality standards and customer service requirements are met.
- Evaluate and appraise high complexity (total loss, total burn, theft recovered, RV, Large Truck, Bus claims in accordance with terms and conditions of contract, corporate guidelines and state laws and regulations.
- Review claims/suppliers for fraud indicators and refers to Special Investigative Unit for handling, if applicable.
- Serve as resource to team members across Country to assist with high Volume and complex claims in licensed states
- Mentor for new Hires
- Was field Appraiser until 2019 when moved to Virtual Appraiser
- Currently handle virtual claims for California and New Mexico.
- Enhanced customer satisfaction by providing accurate and timely damage assessments for vehicles involved in accidents.
- Improved accuracy of repair estimates by regularly attending industry workshops and staying up-to-date on latest repair techniques.
Assistant Body Shop Manager/Estimator
Kent County Motors
- Complete all customer estimates and supplements
- Responsible for communications with Insurance Companies and their procedures
- Ensure quality control
- Maintain knowledge of Industry standards and changes
- Enhanced customer satisfaction by efficiently managing repair orders and providing timely updates on progress.
Claims Damage Appraiser
Crawford and Company
- Completed appraisal, obtained agreed price with shops
- Completed all computer forms required by both particular Insurance Company and by Crawford
- Responsible for completing and negotiating supplements with shops
- Completed lease end inspections and forwarded documents to appropriate leasing company.
Auto Claims Representative
Progressive Insurance
- Inspect and complete estimates on damaged vehicles
- Take recorded statements from all parties involved
- Investigate all coverage issues, set up coverage denials when warranted or clear for payment
- Investigate and determine liability based on statements, damage to vehicles and Rules of the Road for state accident occurred in
- Meet in person with injured parties, evaluate and settle bodily injury claims
Education
High School Diploma -
Eaton High School
Eaton05.1979
Skills
- Knowledge of computer base programs; CCC Pathways, Mitchells, Ecos Claims software, NADA, Word, Windows, Good typing and Telephone skills
- Thorough Knowledge of automobile, Large Truck, Recreational vehicles parts identification and repair techniques, terminology and construction
- Excellent customer service skills
- Good written and verbal communication skills Ability to work effectively with multiple tasks
- Ability to work independently, to organize and prioritize
- Good decision making skills
- Dependable and hardworking, fast learner Strong attention to detail
- Work well with colleagues and public Positive attitude, pleasant personality
- Quality Assurance
- Active Listening
- Workflow Optimization
Certification
- Motor Vehicle Adjuster License - State of Delaware
- Motor Vehicle Appraiser License - State of Delaware
- Motor Vehicle Appraiser License - State of Pennsylvania
- Motor Vehicle Appraiser License - Vermont
- Motor Vehicle Appraiser License - South Carolina
- Motor Vehicle Appraiser License – California
- Motor Vehicle Appraiser License- Connecticut
Training
- I-Car training
- Motorcycle training
- Fraud awareness
- Code of Ethics
- Street Racing and Sport compact vehicle Fraud
- Total loss calibrations
- Desk and time management
Timeline
Virtual/Field Auto Damage Appraiser
Hartford Fire Insurance
08.2005 - Current
Assistant Body Shop Manager/Estimator
Kent County Motors
Claims Damage Appraiser
Crawford and Company
Auto Claims Representative
Progressive Insurance
High School Diploma -
Eaton High School
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