Sean Mayers
Greensboro,NC
Summary
I am a confident computer technician with expertise in help desk environments, assisting both employees and customers with technical issues. Ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
IT Technician
Eddie Butcher
07.2022 - Current
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Excellent communication skills, both verbal and written.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers and scanners
- Demonstrated leadership skills in managing projects from concept to completion.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Installed, configured and maintained computer systems and network connections.
- Maintained office PCs, networks and mobile devices.
Software Developer
Eric Trout
08.2021 - 05.2022
- Conducted data modeling, performance and integration testing.
- Estimated work hours and tracked progress using Scrum methodology.
- Designed reusable and reliable code for use within distributed cloud environments.
- .Mentored junior developers to improve their technical skills, fostering a culture of continuous learning within team.
- Developed conversion and system implementation plans.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
Education
Bachelor of Arts - Computer Science
Berea College
Berea, KY06.2021
Skills
- Dell Certified
- Desktop support
- Hardware and Software Repair
- Microsoft Windows and Office
- Hardware upgrades
- Desktop Technical Support
- Customer Service
- Help Desk Support
- Network Troubleshooting
- Software Upgrades
- Expertise in Python & C
Creating Music
During my free time I have studio sessions where I and engineer for artists
Timeline
IT Technician
Eddie Butcher
07.2022 - Current
Software Developer
Eric Trout
08.2021 - 05.2022
Bachelor of Arts - Computer Science
Berea College
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