Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Software
Timeline
Generic

Ronald Perry

Raleigh,North Carolina

Summary

Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.

Overview

11
11
years of professional experience

Work History

Enviva Biomass
Raleigh, North Carolina
11.2024 - Current
  • Image HP laptops and desktops via Microsoft Auto Pilot
  • Setup and manage distribution lists in Entra
  • Manage user accounts and devices in AD and Intune
  • Supply troubleshooting, problem solving and on-site technical support for all users
  • Resolved issues related to network printing
  • Granted access to shared drives and network drives
  • Supply technical support for all hardware/software computer deployments and related issues

Curia Global
Rensselaer, New York
06.2024 - 11.2024
  • Responding to technical support calls from end users of computers and software applications
  • Setting up and installing new computers, networks and software
  • Setting up user accounts and profiles on the network
  • Installing updates, known as patches, to software applications
  • Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
  • Diagnosing and fixing network problems and hardware or software faults
  • Maintaining inventories of hardware and software
  • Managing backups of servers, in case of data loss
  • Keeping a record of issues and faults along with solutions, for future reference
  • Meeting with clients to diagnose software, networking, or hardware issues
  • Providing technical support on-site or via remote-access systems

Information Technology Specialist 2

New York State Department of Financial Services
Albany, New York
04.2023 - 06.2024
  • Documenting business systems and processes by describing all relevant factors including workflow processes and data
  • Administering database systems to support IT applications
  • Performing preliminary analysis of information about costs/benefits, advantages/disadvantages, and technical feasibility of designing and implementing proposed systems
  • Participating in meetings and working with agency management, users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements
  • Analyzing the impact of implementing new or modified systems on computer resources and other agency programs
  • Testing of application development such as assisting in the development of test plans, test conditions, and validation testing; developing, preparing, and assisting with documentation
  • Performing installation, administration, testing, and maintenance of hardware and software

IT Engineer for Infosys

GlobalFoundries
Malta, New York
11.2019 - 01.2023
  • Supply Concierge support for Executives, Executive admins, and Board members
  • Supply immediate support for events such as Global cast and the SKO event
  • Setup and deploy laptops for the New Hire on-boarding process
  • Setup, implement and support the use of Teams devices in conference rooms
  • Supply support to remote Executive, EAs, and employees
  • Setup and convert conference rooms into Teams enabled rooms
  • Supply technical support for all hardware/software computer deployments and related issues
  • Troubleshoot technical issues with cloud storage such as OneDrive and SharePoint online
  • Software support for Office 365 desktop applications and online applications
  • Educate customers on the use of technology presented by Microsoft
  • Software support for Android and iPhone

Field Engineer 3 for Indotronix

Regeneron Pharmaceuticals
Troy, New York
02.2019 - 10.2019
  • Supply troubleshooting, problem solving and on-site technical support for all levels of users
  • Supply technical support for all hardware/software computer deployments and related issues
  • Analyze, test, implement and support the rollouts of new client equipment such as PCs, laptops, and mobile devices
  • Analyze, troubleshoot, and support all aspects of the client infrastructure, including PC hardware, software installs, and networking
  • Supply client level support for all IT deployments and projects

Microsoft Support Technician

Infrastructure
Menands, New York
06.2017 - 02.2019
  • Troubleshoot technical issues with cloud storage such as OneDrive and SharePoint online
  • Troubleshoot technical errors about migrations from exchange on premise to exchange online
  • Software support for Office 365 desktop applications and online applications
  • Educate customers on the use of modern technology presented by Microsoft
  • Software support for Android and iPhone
  • Provided support to customers with adding DNS records to their domain host
  • Supplied billing support handling refunds and invoices

Computer Analyst

Saratoga Technology Accelerator
Saratoga Springs, New York
09.2016 - 05.2017
  • Troubleshoot technical issues with desktops, laptops, servers, and network connections
  • Hardware and software support for HP, Dell, and Lenovo products
  • Software support for iPads and Microsoft Surface Pro 3s and 4s
  • Active Directory -add users, permissions, check membership of groups, troubleshoot
  • Monitor Level 2 work queues Connect Wise; open, update and close tickets
  • Supply support remotely via Log Me In

Desktop Support Analyst for CompuCom

GE Global Research
Niskayuna, New York
06.2015 - 07.2016
  • Supply Level 2 Support for a 3000+ user company (GE Global Research)
  • Hardware and software support for HP, Dell, and Lenovo products
  • Software support for iPads and Microsoft Surface Pro 3s
  • Active Directory -add users, permissions, check membership of groups, troubleshoot
  • Monitor Level 2 work queues in Service Now; open, update and close tickets
  • Respond to Level 2 Help Desk requests using bold chat, e-mail messages, ticket updates and hands on support

IT Support Technician

IT Department RealtyUSA
Clifton Park, New York
01.2014 - 06.2015
  • Troubleshoot technical issues with desktops, laptops, servers, and network connections
  • Proficient in the Spiceworks system with creating tickets
  • Conduct quick repairs on agents' personal devices
  • Educate agents in the use of company related software and social media
  • Introduce modern technology and updates on current technology
  • Add domain users to Active Directory and add computers to domains
  • Monitor and inventory assets via Spiceworks

Computer Consultant

Geek Squad
Albany, New York
10.2013 - 01.2014
  • Troubleshoot technical issues with laptops, PCs, smart phones, and tablets
  • Proficient in the Nova System and in creating service tags or orders
  • Conduct quick repairs on clients' devices
  • Install and update software on clients' devices
  • Proficient in Android and iOS-based devices

Education

bachelor's degree - computer science focused in Senior Software Engineer

Phoenix University
12.2027

Associate degree - Networking Technology

Bryant and Stratton College
Albany, New York
12.2014

Skills

  • Proficient in Microsoft Office
  • Proficient in Windows OS
  • SharePoint Online
  • Office 365
  • Server Backups
  • Mac OS
  • Log Me In
  • OneDrive Proficiency
  • Dell Certified
  • Cloud-Based Email Management
  • Mailbox Data Transfers
  • Team Leadership
  • Effective Team Collaboration
  • Constructive Mindset
  • Effective Time Allocation
  • Detail-Oriented Planner
  • Operates well under pressure
  • Efficiently Manages High-Pressure Situations
  • Effective Communication Skills
  • Azure
  • Cloud Device Management Skills
  • Auto Pilot
  • Advanced troubleshooting
  • Incident management
  • Help desk support
  • System configuration
  • VoIP systems
  • Mobile device management
  • Ticketing system experience
  • Asset management
  • Software deployment
  • End-user training
  • Printer support
  • Active Directory management
  • Operating system support
  • Remote desktop support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteOn-SiteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programs

Software

O365

Azure

Intune

Freshworks

Timeline

Enviva Biomass
11.2024 - Current

Curia Global
06.2024 - 11.2024

Information Technology Specialist 2

New York State Department of Financial Services
04.2023 - 06.2024

IT Engineer for Infosys

GlobalFoundries
11.2019 - 01.2023

Field Engineer 3 for Indotronix

Regeneron Pharmaceuticals
02.2019 - 10.2019

Microsoft Support Technician

Infrastructure
06.2017 - 02.2019

Computer Analyst

Saratoga Technology Accelerator
09.2016 - 05.2017

Desktop Support Analyst for CompuCom

GE Global Research
06.2015 - 07.2016

IT Support Technician

IT Department RealtyUSA
01.2014 - 06.2015

Computer Consultant

Geek Squad
10.2013 - 01.2014

bachelor's degree - computer science focused in Senior Software Engineer

Phoenix University

Associate degree - Networking Technology

Bryant and Stratton College

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Ronald Perry