SEAN MCCARTHY
Woodridge,IL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Ready and willing to help achieve company goals.
Overview
7
7
years of professional experience
Work History
Server/Bartender
Ballydoyle Irish Pub & Restaurant
03.2018 - Current
- Serve food and beverages promptly with focused attention to customer needs
- Work with POS system to place orders, manage bills, and handle complimentary items
- Cultivate warm relationships with regular customers
- Maintain clean and organized dining areas to uphold restaurant hygiene standards
- Set positive tone for entire dining experience at first point of contact for incoming guests
- Use slow periods to restock supplies, ice, trays, and delivery bags
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences
- Perform opening and closing duties, ensuring dining area is prepared for seamless service transition
- Assist in training new hires, providing guidance on restaurant standards and best practices
- Resolve customer complaints promptly and professionally to maintain positive reputation
Drive-Thru COVID-19 Tester
SMS Medical Center
02.2022 - 08.2022
- Maintained clean and organized workspace while testing several customers on daily basis, being sure to label every test clearly and correctly
- Approached each patient with calm, positive demeanor to ensure he/she would be as comfortable as possible throughout test
- Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort
Cashier
Every Day's A Sundae/Wells Street Popcorn
09.2017 - 02.2022
- Greeted customers entering store and responded promptly to customer needs
- Served a high volume of customers on a regular basis while ensuring all customers' needs were met
- Was regularly tasked with overseeing fellow employees and reporting back to the business owner to ensure everyone was performing to the best of their ability, and to keep them on task
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Stocked, tagged and displayed merchandise as required
Education
Some College (No Degree) -
College of DuPage
Glen Ellyn, ILHigh School Diploma -
Downers Grove South High School
06.2017
Skills
- Reading Comprehension
- Attentive Service
- Interpersonal Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Cleanliness standards
- Service prioritization
- Sales expertise
- Supply Restocking
- Quality Control
Timeline
Drive-Thru COVID-19 Tester
SMS Medical Center
02.2022 - 08.2022
Server/Bartender
Ballydoyle Irish Pub & Restaurant
03.2018 - Current
Cashier
Every Day's A Sundae/Wells Street Popcorn
09.2017 - 02.2022
Some College (No Degree) -
College of DuPage
High School Diploma -
Downers Grove South High School
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