Sean McKithern
Customer Service Specialist
Kingwood
Summary
Adaptable student with over three years of experience in customer service and technical troubleshooting, demonstrating a strong commitment to personal development and continuous improvement. Recognized for delivering exceptional client satisfaction while effectively multitasking and promptly resolving complex issues. Eager to contribute expertise in customer relations and problem-solving to drive success in future roles.
Overview
4
4
years of professional experience
1
1
Certification
2
2
Languages
Work History
Kitchen Help
Panda Express
01.2024 - Current
- Prepared food in a timely manner under pressure, maintaining coordination and efficiency
- Constant multi-tasking, teamwork, and customer service throughout the day.
- Developed strong communication skills by coordinating effectively with front-of-house staff during busy shifts.
Store Associate
Kohl’s / Macy’s
01.2022 - 01.2024
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
Data Quality Intern
Humble ISD
06.2022 - 06.2023
- Answered, troubleshot, and resolved tickets from parents concerning their accounts using backend application and ServiceNow, escalating when necessary.
- Worked independently on assignments involving varied and complex issues without direct supervision.
- Converted problems to technical documentation for use in training manuals and standard operating procedures.
Education
Associate of Science - CS
LSC-Kingwood
01-2025
High School Diploma - undefined
Kingwood Park HS
01-2022
Skills
- Extensive troubleshooting for hardware and software
- Client service experience
- OS installations (Windows/Linux/macOS)
- AD user and group management
- Office 365 Suite knowledge
- Efficient ticket resolution
- VoIP & email handling
- Proficiency in Spanish
Accomplishments
- Collaborated with team of 8 in the configuration of a new server for the entire Humble ISD district.
Certification
CompTIA A+
Timeline
CompTIA A+
09-2025
Kitchen Help
Panda Express
01.2024 - Current
Data Quality Intern
Humble ISD
06.2022 - 06.2023
Store Associate
Kohl’s / Macy’s
01.2022 - 01.2024
High School Diploma - undefined
Kingwood Park HS
Associate of Science - CS
LSC-Kingwood