Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
10
10
years of professional experience
Work History
Residential Manager
Epic Long Island
11.2018 - 03.2021
Supervised a team of 30 staff and 2 Assistant Managers delivering residential services to adults with a developmental disability
Developed and implemented training programs to train staff to deliver services to enhance team building and ensure compliance with care plans for the residents and state regulations were followed
Conducted performance evaluations with staff annually and as needed to provide constructive feedback and improve the effectiveness of the team.
Conducted care plan meetings annually and as needed with the residents, their family, and broader care term.
Participated in screening of new residents with their family to evaluate if the residence was an appropriate fit for their needs.
Inside Sales Representative
Custom Computer Specialists, LLC
04.2021 - Current
Alongside Account Representatives I manage enterprise level and healthcare accounts with an annual revenue of over $8 million.
Responsible for customer success by driving new business within existing accounts by providing IT thought leadership to improve organizations operational maturity and cybersecurity posture.
Developed strong client relations through effective communication of the value of IT solutions through the lens of what is important to a particular customer.
Drove GM growth by owning the product pricing and vendor negotiations. To accomplish this I leveraged a systematized pricing methodology that I assisted in developing with management . This led to a large increase of the margin on key accounts by removing arbitrary pricing with an established process.
Developed the Sales Visualization tools currently utilized by management inside and outside of our CRM to visualize key measurements of the business such as weighted pipeline, pipeline waterfall, and pipeline broken out by division.
Possess a strong understanding of IT solutions and can communicate these effectively to clients . Key verticals were in networking, data centers, cybersecurity, and collaboration.
Assistant Residential Manager
Epic Long Island
03.2018 - 11.2018
My duty as the Assistant Residential Manager consisted of working in coordination with the Residential Manager to ensure that the quality of care provided at the Yaphank IRA was up to a high standard. This was achieved through direct supervision of the staff working at the Yaphank IRA, proper implementation of all IPOPs and Res Hab plans, training of staff on site specific protocols, and ensuring that any maintenance issues with the residence were addressed.
Direct Support Professional
Head Injury Association
02.2016 - 12.2016
My duties working at the Cresthill consisted of providing any necessary direct care required by the residents. Specific care to be provided was particular to each resident and their individual service Plan. Daily billing notes were completed along with any other necessary data Additionally, I was responsible for cooking, cleaning, administering daily medication and overall maintaining a clean functional environment for the residents.
Medical Counselor
Head Injury Association
12.2016 - 03.2016
My duties as the Medical Counselor of the Cresthill IRA consisted of transporting all residents to and from their day program and medical appointments, representing the residents on their medical appointments, and communicating the results of the aforementioned appointments to the residential team, were a part of my primary responsibilities. Additionally, the scheduling all upcoming appointments for the residents, and the managing of all medication supplies fell within the realm of my responsibility throughout my time as Medical Counselor.