Sean Milberger
Round Rock,TX
Summary
Encouraging and results-oriented General Manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success with expertise in P&L management, problem resolution and operational excellence. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
General Manager
Austin's Park
Pflugerville, TX
10.2011 - 03.2026
- Led operational initiatives to enhance guest experience and streamline service delivery.
- Developed strategic marketing plans to increase brand visibility and customer engagement.
- Managed budget allocations, optimizing resource utilization for maximum profitability.
- Mentored department managers, fostering leadership skills and improving team performance.
- Analyzed market trends to inform business decisions and drive competitive advantage.
- Implemented training programs to improve staff efficiency and service quality standards.
- Coordinated special events, enhancing community relations and boosting revenue streams.
- Oversaw compliance with health regulations, ensuring a safe environment for guests and staff.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
General Manager
Twin Peaks Restaurants
Austin, TX
04.2011 - 10.2011
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
General Manager
Cheddar's Casual Cafe
Austin, TX
10.2007 - 09.2009
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Enhanced customer satisfaction with enhanced use of customer feedback system, leading to service improvements and repeat business.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Education
No Degree - General Business Studies
Richland College
Dallas, TXHigh School Diploma -
L.V. Berkner
Richardson, TX05-1993
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Effective leader
- Team leadership
- Staff management
- Customer relations
- Training and development
- Time management
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- P&L management
- Motivation
- Performance evaluations
- Purchasing
- Expense control
- Business development
- Operations oversight
- Human resources management
- Contract negotiations
- Client relations
- Schedule management
- Labor cost controls
Timeline
General Manager
Austin's Park
10.2011 - 03.2026
General Manager
Twin Peaks Restaurants
04.2011 - 10.2011
General Manager
Cheddar's Casual Cafe
10.2007 - 09.2009
No Degree - General Business Studies
Richland College
High School Diploma -
L.V. Berkner