SEAN MISHLER
O'Reilly Auto Parts
Graham,TX
24
years of professional experience
Experienced operations and maintenance professional with over 20 years in equipment-dependent environments, specializing in preventive maintenance and repair of commercial kitchen equipment. Proven expertise in diagnosing and repairing mechanical, electrical, and computer-based systems in automotive settings. Focused on minimizing downtime, ensuring safety compliance, and training maintenance teams to enhance operational efficiency.
Work History
Retail Support Specialist (Keyholder)
2 Years 6 Months- Reduced parts-lookup errors and wait times for technicians and shops by mastering digital cataloging systems, improving service efficiency in high-volume counter environment.
- Eliminated checkout downtime by independently diagnosing and repairing POS hardware and software faults, ensuring seamless customer transactions.
- Closed out shifts with minimal cash-reconciliation discrepancies as store keyholder, demonstrating reliability and trust in handling Assistant Manager-level responsibilities.
GM Par-Tech Technical Support Agent
2 Months- Corrected data discrepancies in enterprise digital parts catalogs before they reached technicians, protecting parts-order accuracy at scale.
- Resolved dealership parts-catalog and lookup issues on first contact, reducing service disruptions for GM shops and technicians nationwide.
- Maintained SLA compliance by efficiently logging and routing tickets through internal CRM during peak call volume.
- Managed part-time remote role alongside responsibilities at O'Reilly.
Automotive Service Technician
5 Months- Diagnosed and resolved vehicle issues for customers using computerized diagnostic equipment, maintaining a strong first-time-fix rate.
- Enhanced technician handoff accuracy through standardized digital logging of maintenance tasks and service records.
- Minimized comeback repairs by providing customers with accurate service recommendations based on diagnostic findings.
General Manager
21 Years 1 Month- Maintained commercial kitchen equipment (fryers, grills, refrigeration) with less than 5% unplanned downtime over 20+ years through a proactive preventive-maintenance and repair schedule.
- Analyzed P&L and POS data weekly to identify and correct operational inefficiencies, contributing to sustained cost reduction.
- Passed 15+ consecutive federal and state food-safety inspections with minimal critical violations by owning compliance procedures end-to-end.
- Built and trained a 20+ person team from the ground up, establishing comprehensive operating procedures for new hires.
Education
No Degree - Cybersecurity Certificate — NEXUS Program
High School Diploma
Skills
Digital catalog management
Equipment Diagnostics & Troubleshooting
Computer-Based Systems
Preventive & Corrective Maintenance
Calibration & Repair/Replacement
Regulatory compliance
Inventory Management
Record management
Team Training & Instruction
Collaborative Problem-Solving
Effective Oral & Written Communication
ADDITIONAL
- Authorized to work in the U.S.
- Available for POSS/MASS testing
Timeline
GM Par-Tech Technical Support Agent
Morely Inc.
04.2024 - 06.2024Read More
Retail Support Specialist (Keyholder)
O'Reilly Auto Parts
02.2024 - 08.2026Read More
Automotive Service Technician
Walmart
09.2023 - 02.2024Read More
General Manager
Sonic Drive-In
07.2002 - 08.2023Read More
University of Michigan Engineering
No Degree from Cybersecurity Certificate — NEXUS Program
Read More
Robert E. Lee High School
High School Diploma
Read More