Amber Wilberg
Logan
Summary
Experienced Sales Administrative Assistant with a proven track record in optimizing sales operations and enhancing digital product catalogs. Skilled in facilitating communication between departments and coordinating national sales events. Adept at managing front desk operations and improving office efficiency. Strong technical support and customer service expertise, ensuring seamless business operations.
Overview
16
16
years of professional experience
Work History
Sales Administrative Assistant
Blackstone
Logan
07.2021 - Current
- Streamlined sales order processing in NetSuite, enhancing accuracy and efficiency.
- Coordinated logistics for the annual national sales meeting, managing travel for 20+ attendees.
- Maintained and improved a digital product catalog for 500+ SKUs, ensuring 100% accuracy.
- Developed marketing copy to enhance product engagement and support sales growth.
- Managed front desk operations, improving visitor experience and office efficiency.
- Handled petty cash transactions, mail processing, and office supply inventory.
Billing Representative
UK2 GROUP
04.2019 - 07.2021
- Provided expert technical support for web hosting, email services, and server issues.
- Resolved customer inquiries efficiently, reducing downtime and improving satisfaction.
- Maintained high productivity in a remote work environment, meeting strict deadlines.
- Educated clients on best practices for web hosting and email security.
Contact Center Leasing Agent
Rent Dynamics
09.2017 - 04.2019
- Handled 100+ daily inbound calls, providing accurate apartment pricing and availability.
- Utilized persuasive sales techniques to increase tour bookings.
- Consistently ranked as a top-performing agent, earning performance-based bonuses.
Account Manager / Team Lead
Bison Green Financial
01.2013 - 09.2017
- Led a team, fostering a high-performance work environment.
- Negotiated payment plans and processed payments for collections efforts.
- Managed inbound and outbound calls while delivering exceptional customer service.
Production Supervisor & Managerial Assistant / Recruiter
SSI-QUALITY
Logan
08.2009 - 01.2013
- Managed recruitment processes, job postings, and applicant screenings.
- Represented the company at job fairs to expand the talent pool.
- Provided detailed performance feedback and coached employees to enhance skills.
Education
High School Diploma -
Logan High School
Logan, IDSkills
- Netsuite CRM
- Customer Relationship Management
- Technical Support Expertise
- Event Coordination
- Digital Catalog Management
- NetSuite Sales Operations
- Marketing Copywriting
- Office Administration
- Payment Processing & Collections
Timeline
Sales Administrative Assistant
Blackstone
07.2021 - Current
Billing Representative
UK2 GROUP
04.2019 - 07.2021
Contact Center Leasing Agent
Rent Dynamics
09.2017 - 04.2019
Account Manager / Team Lead
Bison Green Financial
01.2013 - 09.2017
Production Supervisor & Managerial Assistant / Recruiter
SSI-QUALITY
08.2009 - 01.2013
High School Diploma -
Logan High School