Sean Mitchell
Detroit
Summary
Results-driven professional with extensive experience in training and mentoring within the hospitality industry. Skilled in problem-solving and team building, consistently improving service quality and operational efficiency. Dedicated to fostering a collaborative work environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Training Lead
Portillos
Livonia, MI
05.2024 - 03.2026
- Developed and implemented comprehensive training programs to enhance team performance and service quality.
- Facilitated onboarding sessions for new employees, ensuring adherence to operational standards and company culture.
- Mentored staff on best practices in customer service, resulting in improved guest satisfaction scores.
- Conducted regular assessments of training effectiveness, refining content based on feedback and observed outcomes.
- Collaborated with management to identify skill gaps and create targeted development plans for team members.
- Introduced innovative teaching methods to optimize learning outcomes within diverse working environments.
Assistant Manager
Outback Steakhouse
Romulus, MI
03.2022 - 04.2024
- Supervised daily operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Implemented inventory management practices, optimizing stock levels to reduce waste and improve efficiency.
- Developed staff schedules, balancing labor costs with operational needs to maintain service levels.
- Analyzed sales data to identify trends, informing strategic decisions for menu adjustments and promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Associate Trainer
Panera Bread
Livonia, MI
10.2013 - 09.2021
- Facilitated training sessions for new team members, enhancing onboarding experience and operational efficiency.
- Developed training materials and resources to support consistent staff performance across all locations.
- Mentored staff in customer service techniques, resulting in improved guest satisfaction scores.
- Conducted assessments of trainee progress and provided constructive feedback to ensure skill development.
- Assisted in monitoring trainee performance to identify gaps in training.
- Led cross-functional teams in the implementation of innovative learning solutions designed to close skills gaps within the organization.
Education
High School Diploma -
DPSCD
Detroit, MISkills
- Employee onboarding
- Verbal and written communication
- Learning management systems
- Training and mentoring
- Team building
- Organizational development
- Decision-making
- Problem-solving
- Time management
- Reliability
- Effective communication
- Relationship building
Certification
- ServSafe: Food Protection Management
- ServSafe: Allergens
Timeline
Training Lead
Portillos
05.2024 - 03.2026
Assistant Manager
Outback Steakhouse
03.2022 - 04.2024
Associate Trainer
Panera Bread
10.2013 - 09.2021
High School Diploma -
DPSCD