Sean Morawski
North Arlington,NJ
Summary
Customer-focused professional with degrees from Bergen Community College and Rutgers Newark, currently pursuing a Master's in Social Work. Proven experience in retail and customer service, excelling in client relationship management and inventory oversight. Dedicated to improving customer experiences and contributing to business success.
Overview
5
5
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE ALONG WITH FRONT END MANAGER
Jack's Super Foodtown
07.2021 - Current
- Streamlined cash handling procedures, ensuring accurate record maintenance and daily reconciliation of cash registers.
- Resolved customer complaints and inquiries to enhance overall shopping experience.
- Implemented strategies that improved checkout efficiency, reducing wait times significantly.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Cultivated positive customer interactions by maintaining a friendly demeanor.
- Assisted in training new customer service representatives, providing effective mentorship.
- Identified upselling opportunities based on customer needs to boost sales revenue.
Retail Sales Associate (Seasonal)
Sunglass Hut
07.2025 - 09.2025
- Enhanced customer experience by providing personalized product recommendations and styling advice.
- Trained and mentored new associates on sales techniques and product knowledge.
- Managed inventory levels through regular stock checks and effective replenishment strategies.
- Implemented visual merchandising standards to maximize product visibility and appeal.
TRANSACTION AGENT
Western Union
07.2023 - 04.2025
- Ensured attention to detail and accuracy while processing financial transactions in a fast-paced environment.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Demonstrated understanding of financial regulations and compliance standards in previous roles.
- Delivered exceptional customer service by communicating effectively and building strong relationships.
- Applied problem-solving skills to resolve customer concerns and conflicts efficiently.
- Addressed customer inquiries and complaints promptly and professionally.
Education
Associate of Science Degree - Professional Studies
Bergen Community College
Paramus, NJ05-2023
Master of Science - Social Work
Rutgers University
New Brunswick, NJ05-2029
Bachelor of Science - Criminal Justice
Rutgers University
Newark, NJ05-2026
Skills
- Critical thinking and problem solving
- Team leadership and conflict resolution
- Customer service and engagement
- Cash handling and reconciliation
- Customer relationship management
- Attention to detail
- Employee training and mentorship
- CRM software proficiency
- Inventory management and process improvement
- Time management and retention strategies
References
- Richard, Saus, 973-357-5691, Jack's Super Foodtown, Richard Saus, Jack's Super Foodtown (973-357-5691)
- Scott, Landry, 201-519-3352, Jack's Super Foodtown, Scott Landry, Jack's Super Foodtown (201-519-3352)
Volunteer work
- Kitchen Staff and Foodrunner for Saint Micheals Catholic Church from September 2019 - April 2021
Provided cooked meals to individuals who were in need and senior citizens who are part of the local parish, conducted every Sunday for 5 hours, and performed duties amidst COVID lockdown.
Timeline
Retail Sales Associate (Seasonal)
Sunglass Hut
07.2025 - 09.2025
TRANSACTION AGENT
Western Union
07.2023 - 04.2025
CUSTOMER SERVICE REPRESENTATIVE ALONG WITH FRONT END MANAGER
Jack's Super Foodtown
07.2021 - Current
Associate of Science Degree - Professional Studies
Bergen Community College
Master of Science - Social Work
Rutgers University
Bachelor of Science - Criminal Justice
Rutgers University